ServiceNow Platform Manager

ServiceNow Platform ManagerA growing technology business is looking for an experienced ServiceNow Platform Manager to take ownership of a developing platform with plenty of scope to evolve. You’ll shape the roadmap, strengthen governance and make sure ServiceNow delivers real value across the wider organisation.Role Overview:Location: Denver, Colorado. Hybrid/3-4 days per week in Broomfield, Colorado.Contract Type: Corp to Corp (C2C)Contract Length: 6 month initial contract with potential to become permanent.Candidate Essentials: Must have an active LLC or Corporation to work on a C2C contractPackage: $105–$120 per hourIndustry: TechnologyWhat You’ll Be Doing:Take overall ownership of the ServiceNow platform, with roughly 70% of your time focused on platform leadership, governance and delivery oversightBuild and manage the ServiceNow roadmap, aligning investment and priorities with changing business requirementsOwn the backlog and demand process, turning stakeholder requirements into clear priorities and achievable platform improvementsManage the relationship with the external Systems Integrator, reviewing and challenging solution designs, estimates, delivery plans and technical approachesEnsure the business retains strong internal platform knowledge, documentation and governance rather than becoming overly dependent on external partnersOversee releases, testing, upgrades, platform maintenance and change activity across the ServiceNow environmentWork directly with stakeholders across IT, Security, Infrastructure, Enterprise Applications and wider business functions to improve processes and platform adoptionContinue developing existing ITSM and CSM capabilities while identifying opportunities to expand ServiceNow across the organisationHelp improve employee onboarding and other internal workflows through automation and better use of the platformAssess future modules and capabilities, with Integrated Risk Management (IRM) among the next areas being consideredKeep approximately 30% of the role technically focused, stepping into administration or configuration where needed while the SI handles the majority of development workImprove reporting, dashboards and KPIs to give leadership greater visibility over platform performance, adoption, demand and deliveryMaintain strong controls around integrations, access, data quality, technical debt and platform customisationMain Skills Needed:5+ years of ServiceNow experience across platform management, product ownership, administration, business analysis or consultingExperience taking meaningful ownership of a ServiceNow environment, ideally within an enterprise organisationStrong ServiceNow governance and roadmap experience, with the confidence to balance strategic platform decisions with day-to-day deliveryProven experience managing a ServiceNow SI or implementation partner, including the technical understanding to challenge designs, estimates and proposed solutionsStrong knowledge of ITSM and CSM, with broader exposure to areas such as CMDB/CSDM, ITOM, ITAM, Service Catalog, workflow automation or Performance Analytics beneficialServiceNow Certified System Administrator (CSA) certificationServiceNow Certified Implementation Specialist certifications across ITSM and CSMStrong understanding of ITIL principles; ITIL Foundation certification would be beneficialAbility to gather business requirements, lead stakeholder conversations and translate competing priorities into a structured platform backlogComfortable being hands-on when required rather than operating solely at management levelIRM experience would be particularly useful as the platform moves into its next phase of developmentExperience working in enterprise environments preferred, although strong consulting or high-growth/scale-up experience will also be consideredWhat’s in It for You:40-hour-per-week contract with the opportunity to make an immediate impact.Ownership of a ServiceNow platform that is still relatively early in its maturity, giving you genuine influence over how it developsA broad remit spanning platform strategy, governance, vendor management, stakeholder engagement and technical oversightThe chance to take ServiceNow beyond its current core use cases and support wider adoption across the businessExposure to an evolving roadmap covering areas such as IRM, HR Service Delivery, Security Operations, AI enablement and further workflow automationPotential for contract extension or conversion into a permanent position as the platform roadmap developsWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.