ServiceNow Technical Analyst Hybrid – San Rafael, CA (Onsite Tuesdays & Thursdays)10-Month W2 Assignment (potential to extend / convert)Pay: 74-76 / HR Our client, a global leader in biotechnology focused on developing therapies that deliver meaningful advances for patients living with serious and life-threatening rare genetic diseases, is seeking a ServiceNow Technical Analyst to support key strategic platform initiatives.This role will partner closely with business stakeholders and the ServiceNow platform team to analyze business requirements and translate them into scalable technical solutions within the ServiceNow ecosystem. The ideal candidate brings a strong balance of technical ServiceNow expertise and business analysis capabilities, along with excellent communication skills to lead effective discussions around business needs and platform capabilities. Key ResponsibilitiesCollaborate with business stakeholders to gather, analyze, and document functional requirements.Translate business needs into ServiceNow workflows, configurations, and platform enhancements.Support design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests.Develop and maintain documentation such as process flows, user stories, and technical specifications.Assist with testing, validation, and deployment of ServiceNow solutions.Provide ongoing support and troubleshooting for ServiceNow-related issues.Partner with the ServiceNow platform team and broader IT organization to ensure solutions align with business goals and technical standards.Facilitate conversations between technical teams and business stakeholders to ensure clear understanding of requirements and platform capabilities. Required Qualifications5+ years of experience as a ServiceNow Technical Analyst or ServiceNow Administrator.Strong technical and functional knowledge of the ServiceNow platform.Solid understanding of ServiceNow architecture, modules, and platform capabilities.Experience gathering and documenting business requirements and translating them into technical specifications.Excellent communication and stakeholder engagement skills.Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred QualificationsServiceNow certifications such as CSA or CIS-ITSM.Experience supporting enterprise environments or strategic platform initiatives.Familiarity with Agile methodologies and tools.Please submit your resume in Word or PDF format to be considered.