ServiceNow Technical Architect

Responsibilities Lead the design and architecture of ServiceNow solutions, including custom applications and integrations. Design, implement, customize, and maintain ITSM, HRSD, SPO modules, and scoped applications. Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects. Perform assessments and evaluations of existing ServiceNow implementations and offer recommendations for improvement. Develop and administer technical solutions on the ServiceNow platform to meet the business needs of the IT department and beyond. Implement automation solutions using Flow Designer, Orchestration, and ServiceNow tools to streamline business processes. Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions. Qualifications 10–12 years of experience in the administration, implementation, and configuration of ServiceNow across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions. Experience in ITIL process definition, integration solutions, and architecture‑level configurations. Design and development of integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies. ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) and ITIL certification. Salary Range $100,000 – $140,000 per year. Benefits Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #J-18808-Ljbffr