Job Title: Shift Leader
Location: 31 Maxwell Ln Suite 300 A, Dahlonega, Ga 30533
Reports To: Restaurant Manager
Department of Labor Classification: Hourly Non-Exempt
Work Schedule: Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on café hours and availability.

Mission Statement

To nourish and energize lives through flavorful, real-food experiences—crafted with care, served with purpose, and rooted in harmony with our community.

Vision Statement

To be the go-to destination where guests and team members feel uplifted—through food, connection, and a shared journey toward wellness and balance.

Core Values

• Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
• People First – We grow by growing others. Our team and our guests are at the heart of every decision.
• Purpose in Every Bite – Everything we serve is intentional: real ingredients, bold flavor, and feel-good energy.
• Community-Driven – We’re more than a café—we’re a neighbor. We invest in our community and celebrate the people around us.
• Positive Vibes Always – We lead with kindness, serve with a smile, and create an uplifting space for everyone.
• Continuous Growth – Just like our ingredients, we stay fresh. We learn, evolve, and always aim higher—together.

Job Summary:

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Shift Leader plays a vital role in supporting café operations, training crew, and upholding our commitment to Unparalleled Hospitality. Guided by the values of Harmony Restaurants, this role supports staffing, development, and operational excellence across multiple café locations. If you bring integrity, energy, and enthusiasm—you’ll thrive here.

Duties & Responsibilities:

• Assist with inventory management and provide training as needed.
• Support all onboarding and development initiatives to promote brand consistency.
• Coach, train, and mentor crew members and management to drive performance.
• Help fill staffing gaps in under-staffed cafés, working alongside café teams.
• Support the rollout of new systems or software and provide relevant training.
• Ensure execution of all team training programs according to TSC and Harmony Restaurants standards.
• Deliver “Unparalleled Hospitality” with every guest interaction.
• Operate all stations proficiently and provide support where needed.
• Complete and maintain certifications including Café Basics and Certified Trainer Program.
• Maintain quality, safety, and cleanliness standards at every station.
• Use systems such as Synergy Suites to track labor and manage inventory.
• Model and uphold Harmony Restaurants’ Core Values in all interactions.
• Perform any additional duties required to support café operations.

Core Values at Harmony Restaurants:

• Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
• People First – We grow by growing others. Our team and our guests are at the heart of every decision.
• Purpose in Every Bite – Everything we serve is intentional: real ingredients, bold flavor, and feel-good energy.
• Community-Driven – We’re more than a café—we’re a neighbor.
• Positive Vibes Always – We lead with kindness and serve with a smile.
• Continuous Growth – We learn, evolve, and aim higher—together.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Strong leadership and team development abilities.
• Proficiency in Microsoft Word, Excel, and the ability to learn new software (e.g., Synergy Suites).
• Strong math, analysis, and problem-solving skills.
• Ability to read, understand, and follow operational guidelines and procedures.

Physical Requirements:

• Continuous standing and walking throughout the shift.
• Bending, lifting, and carrying up to 50 pounds.
• Frequent reaching, stooping, and stretching.
• Ability to multitask in a fast-paced café environment.
• Regular face-to-face interaction with team members and guests.