Dunkin Shift LeaderAs a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency.Guest ServiceGreets guests with a smile and provide prompt, friendly serviceResolve guest issues with professionalism and courtesyEnsure guest satisfaction through high-quality products and serviceTeam LeadershipDelegates tasks and provides clear direction to team membersCoach and mentor team members to improve performance and develop skillsFoster a positive and supportive team environmentCommunicate effectively with team members and managementOperations ExcellenceEnsure adherence to Dunkin brand standards and proceduresMaintain a clean and organized workspaceFollow food safety and hygiene protocolsManage inventory and supplies efficientlyOperate POS systems and handle cash transactions accuratelyProblem SolvingAddress and resolve operational issues promptlyHandle customer complaints with professionalismIdentify areas for improvement and implement solutionsQualificationsMinimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environmentStrong leadership and communication skillsAbility to work independently and as part of a teamExcellent customer service skillsBasic math and cash handling skillsAbility to work a flexible schedule, including mornings, evenings and weekendsProfessional references requiredDunkin experience a plusBenefitsCompetitive payOpportunities for career advancementFree and discounted productsFun, energetic work environmentJoin our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about!Company IntroductionFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.