Position Profile Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services. Job Description Site Coordinator Job Duties and Responsibilities Responsible for daily operations of a mailroom, copy center, or scanning facility, including: Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment May be responsible for: Courier services Reception services Switchboard operations Shipping and receiving Delivering and processing mail Handles formal daily contact with customers Responsible for effective implementation and management of Ricoh Service Excellence programs Understands how to operate required equipment and software efficiently to meet service level agreements (SLAs) Achieves profitability by effectively utilizing company materials and supplies May maintain daily routine functions including: Creating and completing work orders Contractor monitoring Inspections Reporting facility-related issues Providing support as required May interact with contracted vendors, facility management, and building occupants May be responsible for office supply inventory and reordering May be responsible for conference room coordination and A/V equipment resource management Maintains positive internal working relationships by communicating professionally with all department employees Collects and provides data to assigned leadership and customers, including monthly reports with leadership support Ensures financial responsibilities are met Performs other duties as assigned Qualifications (Education, Experience, and Certifications) High school diploma or GED 1+ years of experience in a related field (B2B and/or technical) 1+ year of customer-facing work experience Demonstrated knowledge and understanding of technology Knowledge, Skills, and Abilities Tactical thought processing Ability to present to small groups Moderate problem-solving skills Basic customer service skills Basic technical aptitude Basic written and verbal communication skills Working Conditions, Mental and Physical Demands Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels Work assignments are diversified and may require: Interpreting, comprehending, and applying complex materials, data, and instructions Preparing, providing, and conveying diversified information Some physical effort required; work may be sedentary but includes walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts) Requires moderate dexterity and regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination) The above statements describe the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role. About Us Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest In Yourself At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. #J-18808-Ljbffr