Site Reliability Engineer

Job title: Site Reliability Engineer 

Reports to: Director, Site Reliability Engineering

Department: Central Services

Location: Alpharetta, GA or Remote 

Grade: 19

About Priority: 

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Site Reliability Engineer, you will keep Priority's payment, payables and banking platforms available, fast and recoverable. You will be the dedicated SRE for a product workstream: owning its monitoring, alerting and runbooks, taking on-call, and helping lead incident response and postmortems alongside development teams and Senior SREs.

This is a hands-on role for an engineer with a few years of production experience who wants to grow into owning reliability for a domain end to end.

Responsibilities: 

• Build and tune monitoring, dashboards and alerts; reduce alert noise and close detection gaps.

• Help resolve production incidents, and lead triage of lower severity alerts.

• Facilitate blameless postmortems and drive follow-up actions to closure.

• Define SLIs and SLOs for critical user flows.

• Write runbooks and playbooks for AI-assisted alert triage.

• Automate toil through scripting, infrastructure as code and CI/CD improvements.

• Support safer releases through readiness reviews, load testing and canary deployments.

• Contribute to failover and disaster recovery testing.

What Success Looks Like:

• Delivery & Execution: You participate in incident response, and manage post incident workflows, ensuring effective postmortems occur within SLA.

• Product Quality & Reliability: Your services have SLOs, actionable alerts and current runbooks. Alert noise trends down, and detection and recovery times improve.

• Collaboration & Knowledge Sharing: Engineers and monitoring teams use your dashboards and runbooks day to day, and postmortems lead to fixes rather than blame.

• Business & Product Impact: Fewer incidents reach customers or affect business operations, and new features ship without losing stability.

• Professional Growth: You lead at least one reliability project from design to rollout and are on a clear path toward Senior SRE.

Candidate Requirements:

Required:

• 3-5 years of software, systems or DevOps engineering experience, including 2+ years in SRE or production operations.

• Production on-call experience, including incident response and postmortems.

• Hands-on experience with AWS and Kubernetes.

• Experience building monitoring and alerting with modern observability tools.

• Proficiency in a scripting or programming language (e.g., Python, Go, TypeScript).