Site Reliability Engineer

Title: Site Reliability EngineerLocation: Chandler AZ Preferred, can sit in Jacksonville FL or Charlotte NCPay: $59.69/hrModel: Hybrid 4x onsite/weekDuration: 12-18 month contractJOB DESCRIPTIONInsight Global is seeking a Site Reliability Engineer (SRE) to support a team focused on improving platform reliability, developer experience, and operational efficiency across enterprise application environments. This individual will play a key role in the organization's transition to ServiceNow and will leverage ITIL-based service management practices to enhance support processes and workflows. The ideal candidate will have a strong background in software delivery, DevOps, CI/CD pipelines, SDLC best practices, and application frameworks, coupled with the ability to analyze data and identify opportunities for automation and continuous improvement. Experience utilizing AI tools such as Microsoft Copilot, ChatGPT, and Claude to streamline work, increase productivity, and automate routine tasks is highly desired. This person will be responsible for ensuring a reliable developer experience platform, reducing operational toil, implementing efficiencies, automating manual processes, and supporting ongoing platform enhancements.REQUIRED SKILLS AND EXPERIENCEExperience in Site Reliability Engineering (SRE) and DevOpsStrong knowledge of ITIL methodologies and service management principlesExperience working with or implementing ServiceNowUnderstanding of software delivery processes and Software Development Life Cycle (SDLC)Experience with CI/CD pipelines and DevOps workflowsKnowledge of application frameworks and modern software delivery practicesAbility to automate processes, reduce operational toil, and improve platform reliabilityNICE TO HAVE SKILLS AND EXPERIENCEExperience using AI tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies to drive productivity and workflow optimizationBackground building or supporting developer experience platforms