Site Reliability Engineer

Strong experience in Site Reliability Engineering (SRE), production support, and IT operations, with advanced SQL/Oracle, Python automation, and Tableau/Power BI dashboard development. Hands-on knowledge of ITIL/ServiceNow, incident and problem management, monitoring, observability, root-cause analysis, and CI/CD. Excellent analytical, troubleshooting, and stakeholder communication skills.

Job Details:

Job Title: Site Reliability Engineer III
Job Location: Charlotte, NC / Pennington, NJ/Chandler, AZ (4 Days Onsite, 1 Days Remote) Hybrid role.
Job Type: 12+ Months contract

Job Description:

The Site Reliability Operations Engineer is an individual contributor responsible for improving the reliability, availability, performance, and operational effectiveness of the Developer Experience Platform ( DevEx). Operating with general direction, this role resolves complex platform-support issues, advances service-management practices, and partners across engineering and operations teams to deliver stable, secure, and resilient developer services.

The successful candidate combines strong technical troubleshooting, disciplined IT service management, automation, data-driven decision-making, and clear executive communication. The engineer will serve as a trusted operational partner identifying systemic improvements that reduce manual effort, repeat incidents, and service risk.

• Collaborate with EET Incident, Problem, Change, APS, Service Delivery, application-development, infrastructure, security, and vendor teams to restore service quickly and drive issues through closure.
• Apply IT service-management disciplines across incident, problem, change, request, knowledge, configuration, availability, capacity, and service-level management.
• Define, measure, and improve service-level indicators, service-level objectives, service-level agreements, error budgets, operational health metrics, and customer-experience outcomes.
• Develop and maintain monitoring, alerting, dashboards, and visualizations that communicate reliability, performance, risk, demand, and service trends to technical and executive audiences.
• Establish visualization and reporting standards that promote consistency, accessibility, data quality, and actionable service insights using Tableau, Power BI, or comparable platforms.
• Perform trend analysis, problem identification, root-cause analysis, and recurring-incident elimination across platforms and integrations.
• Build and improve runbooks, knowledge articles, standard operating procedures, support models, escalation paths, service maps, and operational-readiness criteria.
• Automate repetitive support, monitoring, reporting, build, deployment, and recovery activities using appropriate scripting and orchestration technologies.
• Partner with engineering teams to embed reliability, supportability, observability, security, recoverability, and operational controls into platform design and release processes.
• Evaluate and introduce tools and technologies that improve observability, automation, service management, data analysis, and operational resilience.
• Conduct regular service reviews with stakeholders; communicate performance, risks, dependencies, improvement plans, and decisions clearly.
• Share expertise and mentor peers through documentation, training, technical guidance, and continuous-improvement practices.
• Manage multiple concurrent priorities in a fast-paced environment and meet committed service levels during business-as-usual and critical situations.
• Practical knowledge of ITIL-aligned incident, problem, change, knowledge, service-request, configuration, and continual-improvement practices. Experience defining or using SLIs, SLOs, SLAs, error budgets, reliability targets, and operational key performance indicators.
• Experience with observability practices spanning metrics, logs, traces, alert design, event correlation, dashboarding, and reduction of alert noise.
• Experience with major-incident management, blameless post-incident reviews, root-cause analysis, corrective-action tracking, and executive communications.
• Knowledge of infrastructure as code, configuration management, automated testing, release governance, and deployment-risk reduction.
• Understanding of capacity planning, performance engineering, availability management, disaster recovery, resilience testing, and business-continuity principles.
• Experience using service-management platforms such as ServiceNow or equivalent tools for workflow, reporting, asset/configuration data, and service measurement. Proficiency with Tableau, Power BI, D3.js, or comparable data-visualization platforms, supported by experience communicating complex information through effective data storytelling. Strong Oracle/SQL or comparable query-language skills for data extraction, transformation, analysis, and reporting.
• Experience with data-manipulation libraries such as Pandas and NumPy and visualization libraries such as Matplotlib and Seaborn. Ability to communicate effectively in written and spoken English, translating complex technical processes into clear guidance for end users, engineers, and leaders. Excellent organization, prioritization, time-management, analytical-thinking, and problem-solving skills. Experience writing and maintaining process, technical, and operational documentation. Tableau: Advanced dashboard development, visualization, data storytelling, and performance optimization. SQL: Strong experience with complex queries, joins, views, stored procedures, data transformation, and performance tuning.
• Databases/Data: Experience with Oracle, IBM DB2, Data Lake environments, ETL/data pipelines, and structured/semi-structured data. Development Automation: Hands-on experience with Python, JavaScript, Shell scripting, APIs, and system/data integrations. SRE / CI/CD: Working knowledge of SRE/DevOps practices, CI/CD pipelines, Git, deployment processes, monitoring, incident management, troubleshooting, and production/application support. Strong understanding of data analysis, data quality, database development, and troubleshooting.
• Experience working with multiple business and technical teams and translating requirements into reporting or technical solutions. Ability to independently manage multiple projects, support activities, and changing priorities. Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Bachelors or master's degree in computer science, Information Systems, Engineering, Data Science, Statistics, Design, or a related field, or equivalent practical experience.
• ITIL Foundation or higher certification.
• Relevant cloud, DevOps, SRE, security, or platform certifications.
• Experience leading service reviews, operational-readiness assessments, reliability initiatives, or cross-functional incident and problem-management efforts.
• Knowledge of user-experience design principles and the ability to apply them to dashboards, reporting, and developer-facing services.
• Analytical and forward-thinking, with a bias toward prevention, automation, and measurable improvement.
• Customer-focused, accountable, and calm under pressure.
• Collaborative and able to build trusted relationships across engineering, operations, security, service management, and business teams. Ability to handle multiple tasks, adapt to changing priorities, support clients in critical situations, and consistently meet expected SLAs. Ability to identify recurring toil and implement automation that measurably improves reliability, mean time to detect, mean time to restore, and support efficiency. Working knowledge of Microsoft Office, SharePoint, and collaboration and documentation platforms.