Site Reliability Engineer

Chicago, IL (Hybrid – 3X a week)

About NOCD

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). Through our technology platform, we connect Members with licensed Therapists who specialize in Exposure and Response Prevention (ERP), the gold-standard treatment for OCD.

We're building technology that helps people reclaim their lives and we're growing quickly. Our platform supports Members, Therapists, and teams across a nationwide healthcare organization, creating unique engineering challenges around scale, reliability, security, real-time communication, and healthcare infrastructure.

The Opportunity

Build the infrastructure behind a rapidly growing healthcare platform.

NOCD is looking for a Senior Site Reliability Engineer (SRE) to help shape the infrastructure, reliability, and developer platform powering our next stage of growth.

This is not a traditional DevOps or infrastructure-maintenance role. You'll have meaningful ownership over how we build, deploy, monitor, secure, and scale our systems.

You'll work across AWS, Kubernetes, Terraform, CI/CD, observability, security, and software engineering, partnering closely with application engineers to make our systems more reliable while helping our teams ship faster.

What You'll Own

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• Design, build, and evolve AWS infrastructure supporting NOCD's production applications.
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• Build scalable infrastructure using Terraform, Kubernetes, and Docker.
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• Improve CI/CD, deployment automation, and developer tooling to help engineers ship faster and more safely.
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• Own the reliability, availability, performance, and scalability of production systems.
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• Build observability across infrastructure and applications, including monitoring, logging, tracing, and alerting.
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• Establish SLIs, SLOs, and operational metrics and lead incident response and root-cause analysis.
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• Write production-quality software in Python, TypeScript, or similar languages.
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• Build automation, APIs, microservices, and internal engineering tools.
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• Partner with Engineering and Security on HIPAA, SOC 2, infrastructure security, and compliance.
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• Own technical initiatives from architecture through production and help shape engineering standards and best practices.
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What We're Looking For

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• 7+ years of professional software engineering experience, with significant experience in SRE, platform engineering, DevOps, or cloud infrastructure.
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• Strong hands-on experience with AWS and cloud architecture.
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• Strong experience with Terraform or other infrastructure-as-code tools.
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• Strong experience with Docker and Kubernetes.
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• Proficiency in Python, TypeScript, or a similar programming language.
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• Experience designing and operating CI/CD pipelines and deployment automation.
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• Strong understanding of distributed systems, APIs, networking, databases, and cloud architecture.
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• Experience with observability, production troubleshooting, and incident response.
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• Strong understanding of reliability, scalability, availability, and performance.
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• Ability to own technical initiatives and work effectively across engineering teams.
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• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field, or equivalent professional experience.
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Nice to Have

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• Experience in healthcare, fintech, or another regulated environment.
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• Experience with HIPAA, SOC 2, HITRUST, or similar compliance frameworks.
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• Experience with Datadog, CloudWatch, Prometheus, Grafana, Splunk, or similar tools.
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• Experience with GitHub Actions, Jenkins, ArgoCD, or GitOps.
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• Experience designing highly available or multi-region AWS architectures.
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• Experience with DevSecOps, IAM, secrets management, and encryption.
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• Experience building internal developer platforms or tooling.
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• Experience with disaster recovery, capacity planning, or performance engineering.
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What Success Looks Like

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• Build more reliable, observable, and scalable infrastructure.
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• Make it easier for engineers to ship quickly and safely.
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• Strengthen our cloud, deployment, and security architecture.
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• Establish stronger reliability and incident-management practices.
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• Build the technical foundation needed for NOCD's continued growth.
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What We Offer

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• Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match
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• 11 observed company holidays per year
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• PTO based on an accrual system
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• Downtown Chicago office with an on-site gym
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• Engaging, mission-driven startup environment
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• NOCD provides 12 weeks of fully paid parental leave for the primary caregiver and 6 weeks for the secondary caregiver, for qualifying full-time employees.
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Pay Transparency

The expected pay range for this position is $150,000 to $200,000. Actual pay will be based on the individual's qualifications and experience. This role is also eligible for annual performance-based incentives tied to individual achievement and company-wide goals.