Site Reliability Engineer

Chicago, IL (Hybrid – 3X a week)About NOCDNOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). Through our technology platform, we connect Members with licensed Therapists who specialize in Exposure and Response Prevention (ERP), the gold-standard treatment for OCD.We're building technology that helps people reclaim their lives and we're growing quickly. Our platform supports Members, Therapists, and teams across a nationwide healthcare organization, creating unique engineering challenges around scale, reliability, security, real-time communication, and healthcare infrastructure.The OpportunityBuild the infrastructure behind a rapidly growing healthcare platform.NOCD is looking for a Senior Site Reliability Engineer (SRE) to help shape the infrastructure, reliability, and developer platform powering our next stage of growth.This is not a traditional DevOps or infrastructure-maintenance role. You'll have meaningful ownership over how we build, deploy, monitor, secure, and scale our systems.You'll work across AWS, Kubernetes, Terraform, CI/CD, observability, security, and software engineering, partnering closely with application engineers to make our systems more reliable while helping our teams ship faster.What You'll OwnDesign, build, and evolve AWS infrastructure supporting NOCD's production applications.Build scalable infrastructure using Terraform, Kubernetes, and Docker.Improve CI/CD, deployment automation, and developer tooling to help engineers ship faster and more safely.Own the reliability, availability, performance, and scalability of production systems.Build observability across infrastructure and applications, including monitoring, logging, tracing, and alerting.Establish SLIs, SLOs, and operational metrics and lead incident response and root-cause analysis.Write production-quality software in Python, TypeScript, or similar languages.Build automation, APIs, microservices, and internal engineering tools.Partner with Engineering and Security on HIPAA, SOC 2, infrastructure security, and compliance.Own technical initiatives from architecture through production and help shape engineering standards and best practices.What We're Looking For7+ years of professional software engineering experience, with significant experience in SRE, platform engineering, DevOps, or cloud infrastructure.Strong hands-on experience with AWS and cloud architecture.Strong experience with Terraform or other infrastructure-as-code tools.Strong experience with Docker and Kubernetes.Proficiency in Python, TypeScript, or a similar programming language.Experience designing and operating CI/CD pipelines and deployment automation.Strong understanding of distributed systems, APIs, networking, databases, and cloud architecture.Experience with observability, production troubleshooting, and incident response.Strong understanding of reliability, scalability, availability, and performance.Ability to own technical initiatives and work effectively across engineering teams.Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field, or equivalent professional experience.Nice to HaveExperience in healthcare, fintech, or another regulated environment.Experience with HIPAA, SOC 2, HITRUST, or similar compliance frameworks.Experience with Datadog, CloudWatch, Prometheus, Grafana, Splunk, or similar tools.Experience with GitHub Actions, Jenkins, ArgoCD, or GitOps.Experience designing highly available or multi-region AWS architectures.Experience with DevSecOps, IAM, secrets management, and encryption.Experience building internal developer platforms or tooling.Experience with disaster recovery, capacity planning, or performance engineering.What Success Looks LikeBuild more reliable, observable, and scalable infrastructure.Make it easier for engineers to ship quickly and safely.Strengthen our cloud, deployment, and security architecture.Establish stronger reliability and incident-management practices.Build the technical foundation needed for NOCD's continued growth.What We OfferComprehensive benefits package, including medical, dental, vision coverage, and 401(k) match11 observed company holidays per yearPTO based on an accrual systemDowntown Chicago office with an on-site gymEngaging, mission-driven startup environmentNOCD provides 12 weeks of fully paid parental leave for the primary caregiver and 6 weeks for the secondary caregiver, for qualifying full-time employees.Pay TransparencyThe expected pay range for this position is $150,000 to $200,000. Actual pay will be based on the individual's qualifications and experience. This role is also eligible for annual performance-based incentives tied to individual achievement and company-wide goals.