Site Specialist

• Client provides a single source for integrated lab service, support, and supply management.
• Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

What will you do:

• Receive, sort, document, monitor and deliver lab supplies, packages, samples, and mail.
• Support dock operations, vendor escorts, scheduled deliveries, and rush requests.
• Pick up, wash, sterilize, inspect, and return laboratory glassware and equipment.
• Maintain clean and organized work areas, docks, storage spaces, and service areas.
• Assist with hazardous waste container collection and related documentation.
• Manage gas cylinders, garments, and related inventory needs.
• Perform routine eyewash and safety shower inspections.
• Maintain accurate logs, records, service metrics, and reports.
• Follow all safety procedures, standard operating procedures, and University guidelines.
• Proactively connect with the lead team to address customer concerns within established resolution timeframes.
• Engage in process improvement activities
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
• May perform other responsibilities as assigned by management.

How will you get here:

Education:

• High school diploma or equivalent required.

Experience:

• 1 year of related experience within a laboratory setting or customer service is preferred.

Knowledge, Skills, Abilities:

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding the company's value
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Possesses operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Uses organizational skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
• Depending on the area of the building, personal protective equipment may need to be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime as needed.