6 Months

Installing and configuring computer hardware, software & peripherals
Manage user accounts as needed, including permissions and access controls.

• Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Providing support to growing mobility platform (iOS, Android and windows-based platform).
• Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
• Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
• Providing support for Mobile Device Management Platforms (Intune)
• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
• Deliver and achieve high quality support and service level
• Document and maintain accurate records of incidents and resolutions.
• Assist other IT teams, acting as the local "hands and eyes" in resolving IT technical issues.
• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
• Manage and track IT assets, including computers, peripherals, and other equipment.
• Assist in the procurement process for new equipment and software
• Work closely with other IT team members and departments to resolve complex issues and implement new solutions
• Create/Update/ Manage knowledge articles
• Responsible for office movements/decommission/setup.