SME- Fleet Management Systems

SME- Fleet Management Systems Infosys Public Services is seeking a SME- Fleet Management Systems to join our team. Position Description (scope of work or brief narrative): Domain & Business Knowledge Deep understanding of Vehicle Maintenance Systems, Fleet Management workflows, and related business processes. Knowledge of Inventory Management Systems, including parts management, work orders, cost tracking, and supplier interfaces. Minimum 4 years of Experience in translating fleet operations requirements into well-defined technical stories and acceptance criteria. Ability to analyze upstream/downstream impacts across ~30 integrated applications and external systems (Asset Works SAAS). Technical & Analytical Skills Strong SQL skills for validating data, building test scenarios, and supporting defect analysis. Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems. Experience validating API behavior, request/response structures, and integration rules. Ability to decompose complex processes into clear business logic, workflows, and testable requirements. Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers. Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions. Delivery & Process Skills Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies. Hands-on experience with project/work management tools, preferably VersionOne. Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred). Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects. Experience creating process documentation, user guides, SOPs, and support workflows. Cross-Team Facilitation Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects. Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication. Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment. Comfortable escalating blockers and driving issues to closure across vendors and internal teams. Soft Skills Clear and concise communication, including the ability to break down complex topics for non-technical audiences. Highly organized, with the ability to manage multiple workstreams, priorities, and timelines. Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior. Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution. Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders. Educational Requirements: A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred. The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements. The estimated annual compensation range for this role will be as follows: In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200 In Washington, DC: $66,100 to $100,200