Software Engineer Aisera Platform Engineer

Role: Software Engineer, Aisera Platform Engineer

Hearst Technology is looking for an Aisera Engineer to join our enterprise applications team.

In this role, you'll build and deliver AI agent solutions for enterprise customers leveraging Aisera's platform. You'll turn customer needs into practical implementations, connect agents to enterprise systems, and guide customers as they adopt AI agents.

• Develop, configure, and deploy AI agents using Aisera's AI platform and tools.
• Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.

Who you are:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in software development, AI/ML engineering, or system integration.
• Proficiency in Python, with the ability to write clean, efficient code.
• Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
• Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
• Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
• Excellent communication and project management skills.