Software Engineering Mgr. - Payments Technology & Applications

Payments Technology Manager / Payments Application Manager At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's IT Site Reliability Engineering Center, you will be based at one of the following IT Hubs: Phoenix, Arizona; Denver, Colorado and or Pittsburgh, Pennsylvania. PNC is seeking a Payments Technology Manager / Payments Application Manager to lead the support, stability, modernization, and continuous improvement of critical payment platforms. This role will be responsible for leading the support, stability, modernization, and continuous improvement of mission-critical payment platforms supporting domestic, international, instant, and digital asset payments. Key Responsibilities: Manage and support enterprise payment applications and integrations. Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents, critical production events, and operational continuity. Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs. Oversee application releases, change management, production implementations, and disaster recovery testing. Establish monitoring, observability, and proactive issue detection capabilities. Develop automation solutions to improve operational efficiency and reduce manual intervention. Ensure compliance with enterprise architecture, security, audit, and regulatory requirements. Stakeholder Management: Act as primary liaison between business stakeholders, payment operations, vendors, and technology teams. Communicate application health, risks, incidents, and strategic initiatives to senior leadership. Collaborate with external payment networks, vendors, and clearing organizations. Required Technical Skills: Core Technologies: Java / J2EE UNIX / Linux Oracle SQL and DB2 IBM MQ NDM / Connect:Direct Web Services (SOAP/REST APIs) CA7 Scheduling Elastic Search OBIEE / Oracle Analytics Server (OAS) Modern Payment Platform Technologies: Java-based microservices OpenShift Container Platform (OCP) MongoDB Kafka IBM MQ Monitoring and Operational Support: Application monitoring and alerting tools Log analysis and observability platforms Performance tuning and capacity planning Incident, problem, and change management processes Preferred Experience: Vendor Products: Strong preference for candidates with hands-on experience supporting one or more of the following: Finastra Global PAYplus (GPP) IBM Financial Transaction Manager (FTM) IBM Integration Bus (IIB) / App Connect Enterprise (ACE) Leadership Expectations: Lead geographically distributed support and engineering teams. Drive operational excellence and service reliability. Mentor team members and develop payment-domain expertise. Manage vendor relationships and technology roadmaps. Handle executive communication during critical incidents and major initiatives. Champion automation, modernization, and continuous improvement initiatives. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.