Schedule: Monday - Friday; 8AM - 5PM

Classification: Full Time - Exempt

Travel Required: No

Location: Remote

Salary: $75,000 - $80,000 annually

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Software Quality Assurance Analyst to support Lap of Love’s Innovation and Technology department. One of Lap of Love’s unique identifiers is our proprietary practice management software, Sunshine, which manages and maintains the operations at Lap of Love. Sunshine is not only our practice management software, but also drives the content on our website. Created and built entirely in house – we can customize the software to best meet our growing and changing company needs. This individual will play an instrumental role in troubleshooting issues and ensuring the stability of our software through their testing. The Software Quality Assurance Analyst will also perform quality assurance testing on platform enhancements to keep their product knowledge up-to-date. The successful candidate will possess a strong attention to detail, have an investigative nature, and enjoy collaborating with others.

Requirements

Essential Functions & Responsibilities:

• Perform manual testing of Lap of Love’s software, Sunshine, and applications

• Create and maintain a library of test cases and testing activities
• Develop test plans and strategy for assigned test efforts
• Perform post-deployment validations for all software environments
• Assist the Technical Program Manager and development team with the creation and execution of automated testing tasks
• Provide second level assistance to the Software Support Analysts in triaging support tickets submitted by Lap of Love staff
• Gather information and collaborate with internal subject matter experts as needed to resolve issues reported to the product team
• Create documentation about Lap of Love’s proprietary software system (Sunshine) as appropriate and memorialize it in our internal knowledge base
• Perform additional tasks when requested by the product team
• Abide by LOV’s Core Values: Truly Love Humanity (humble, help above all else, mindful), Passionate About Culture (adaptable, purpose drive, above & beyond), and Reputational Excellence (professional, self-motivated, reliable)

Experience, Education and Requirements:

• An Associate of Arts degree or higher
• At least 2 years in a quality assurance role in the software industry
• Previous experience utilizing Zendesk or other CRM software
• Outstanding analytical, problem solving and organizational abilities
• Prioritize based on urgency and impact with little direction
• Strong attention to detail
• Top notch oral and written communication skills
• Engage with staff confidently and professionally at all levels and across multiple departments
• Self-starter with excellent follow-up skills, knowing what needs to be done and taking initiative to do so without hesitation
• Possess an enthusiastic and ambitious attitude
• Create concise and detailed technical documentation
• Demonstrate a professional demeanor, compassion for clients, control, and confidence in all aspects of the position

Physical and Other Job Requirements:

• Able to sit for prolonged periods of time of up to 8 hours per day
• Able to frequently communicate by telephone and through the use of computer technologies, including but not limited to email and video conferencing
• Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day
• Able to multitask using multiple computer tabs/platforms while engaging in conversation
• Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records
• Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite
• Average or above-average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms
• Access to reliable and secure internet
• Maintain confidentiality of all patient, client, and business information
• Comply with all applicable laws, regulations, policies, procedures, and guidelines

This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.

Benefits

• Health Insurance Plan (Medical) with 100% employee paid HSA option available
• Dental and Vision Plans
• Retirement Plan (Traditional 401k with 3% match and Roth 401k)
• Paid Time Off
• Bereavement Leave
• Paid Parental Leave
• Company Funded Wellness Resources (Mental, Financial, and Physical)
• Life Insurance (Basic, Voluntary, and AD&D)
• Short Term and Long Term Disability Insurance
• Training & Development
• Pet Insurance