Software Quality Assurance and Support Analyst I applies standardized testing principles to identify defects, mitigate risks, and improve software and system performance. The analyst collaborates with development, systems, and support teams to ensure application quality and performance. Work is performed over the phone, via email, and occasionally in person. The analyst utilizes automated testing tools, standard test scripts, and ad hoc tests to confirm code works as required. The role provides second‑tier support for minor code issues and requires strong attention to detail, customer service skills, oral and written communication, and adherence to procedures. Minimum Requirements Education: Bachelor’s degree in Computer Science, IT or related field (Preferred); ISTQB Foundation Level Certification (Preferred). Experience: 2-3 years. Travel: 5‑10%. Work Schedule: Ability to work a flexible schedule; typical hours 7 AM‑5 PM Monday‑Friday. Key Responsibilities Software & System Testing Develop and execute structured test plans, test cases, and test scripts in alignment with industry best practices. Perform functional, integration, regression, and user acceptance testing (UAT) for software solutions. Utilize testing tools to track, manage, and report defects. Collaborate with developers to identify and resolve software issues before deployment. Ensure that solutions meet business and technical requirements through rigorous verification. Quality Assurance & Process Improvement Apply testing methodologies to improve test coverage and defect detection. Develop and refine QA processes to enhance software quality and reduce release risks. Participate in Agile/Scrum meetings to provide QA input during planning and retrospectives. Implement and maintain automated testing frameworks for increased efficiency. Collaboration & Implementation Support Work closely with BT teams to ensure smooth implementation of software, system updates, and new features. Support business analysts and developers in translating requirements into effective test scenarios. Assist in training end‑users and stakeholders on software functionality and quality expectations. Software Support Work with Support Team to diagnose and correct reported issues. Provide tier‑2 support – address & correct reported minor defects independently. For more severe defects, collaborate with development or other BT teams on resolutions. Perform other related duties as required and assigned. Benefits We provide industry‑leading benefits to support team members and their families. Faith Technologies, Inc. is an Equal Opportunity Employer – Veterans/Disabled. #J-18808-Ljbffr