Software Support

Tier 1 Software Support Miami Lakes, Florida (Onsite)The company, a leader in the automotive industry and based in South Florida, is looking for a Tier 1 Software Support person to join our team. The ideal hire will help ensure our internal customers issues are being responded to in a timely manner. This position is based on dealership sales hours, so evenings and Saturday work is required.Candidate must live in Miami-Dade or Broward County.Duties & ResponsibilitiesBe the first point of contact for internal customers to report issues.Respond to customers in a timely manner with solutions to their issues, or notification of escalation. Escalate issues to development or IT as appropriate.Continue communication with the customer as their issue progresses through the development pipeline. Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.Must have RequirementsBasic understanding of web based software and systems.Strong interpersonal and communication skills.Strong collaboration skills within a small team environment spanning teams that work on both development and business. Experience with Kanban software (such as Trello or Jira) to track issues is preferredThis is a full-time, in-house position located in Miami Lakes, Florida.We are an equal opportunity employer and a drug-free workplace.This Company Describes Its Culture as:Detail-oriented -- quality and precision-focusedInnovative -- innovative and risk-takingOutcome-oriented -- results-focused with strong performance cultureStable -- traditional, stable, strong processesTeam-oriented -- cooperative and collaborative