SCM Products, Inc. is a growing company located in Long Island that produces products for the financial, presentation, and emergency service industry. We are currently seeking a Software Support Specialist to join our team. This is an excellent opportunity to grow with our company! Training on our existing products will be provided. We offer a competitive salary with an excellent benefits package that includes a 401(k) with a match, healthcare and dental coverage, and more! Responsibilities Provide technical assistance on our software applications Install applications on client servers Troubleshoot application issues Resolve issues for clients via phone, in person, or electronically Track customer issues and resolutions Testing of new applications that the software engineering team develops Qualifications Looking for 5+ years of experience Experience with SQL Server Experience with HTML a plus Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Work well in a team or individually Job Application Name (Required) First Last Email (Required) Phone Attach Resume (Required) Drop files here or Accepted file types: pdf, Max. file size: 12 MB. #J-18808-Ljbffr