The Software Systems Analyst I/II is a pivotal role responsible for the expert-level management, optimization, and support of application software contracted by Mount Rogers Community Services. This position requires a deep understanding of application software features, functionality, and utilization, ensuring that users and clinical staff can effectively leverage these tools to enhance patient care and streamline agency workflows. The analyst provides advanced troubleshooting and support, acting as a subject matter expert for various software systems used by the agency. ESSENTIAL FUNCTIONS Provides expert-level knowledge of application software features, functionality, and utilization. Identifies, resolves, and escalates software implementation project issues and risks. Monitors system performance, troubleshoots problems, and implements corrective actions. Acts as a liaison between employees/clinical personnel, vendors, and IT to address and resolve system issues. Analyzes business requirements, develops technical specifications, and manages system configurations. Review and test changes, interfaces, data conversion, enhancements, and each new release assigned. Maintains system documentation and provides staff level II/III support for various software systems. Ensures adherence to system use, data input, and retrieval policies and procedures, including security audits. Knowledge Extensive knowledge of management information systems as related to data collection and reporting, database design, and general management. Possesses in-depth knowledge of a wide range of software systems, including Electronic Health Records (EHR). This includes understanding system architecture, data flows, integration points, and security protocols. Thorough technical knowledge of software installation, operation, and support. Some knowledge of programming and/or scripting languages is preferred. Skills Creating, implementing and maintaining software system; troubleshooting and correcting computer information system deficiencies; computer operating language, spreadsheets, database management, word processing, and an understanding of various other software. Abilities Solve computer information system problems; analyze informational/data recording and reporting requirements, and develop computer-based solutions to meet those needs; meet established deadlines and work effectively under pressure, communicate effectively both verbally and in writing; work effectively with other staff members; generate reports; and, maintain confidentiality. Ability to effectively manage assigned routines with minimal supervision. Software Systems Analyst I (NE14) Associate degree with required experience. An Associate’s Degree from an accredited college or university, with a concentration in computer science is preferred - completion of AS degree/certification in a business or computer related field, preferably supplemented by formal computer training/course work. Software Systems Analyst II (NE15) Bachelor degree with relevant experience. Two years experience in technical support operations, preferably in a public and/or healthcare agency; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Demonstrated technical proficiency in EHRs and/or timekeeping/HR software systems and hardware management. U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251. #J-18808-Ljbffr