Soho General Manager

WHO YOU AREOur leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The General Manager will join our team supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.WHAT YOU WILL DOBusiness development Drive and maximize sales performancesAnalyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategiesPartner with the Regional Director to maximize sales and margin goalsResponsible for the sales and KPIs performance of the storePartner with the Regional Manager to prepare periodical reporting on competitors, product, potential opportunitiesAnalyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivityDevelop business strategies, set achievable goals and targets and implement incentives to help boost salesTeam Management Set personalized objectives and hold each team member accountable to develop behavior, performance and capabilitiesCreate and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relationsAttract, develop and lead a high-performance team through effective training, coaching and/or motivational activitiesMotivate team to drive results through effective training, accountability and celebrating successesPlan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach themSupport with informative and inspiring participation the new staff onboarding experienceClient Management Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experienceBe a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactionsDevelop and expand customer base by capitalizing on high-profile clientele and salesMaintain an active professional relationship with clients and community by understanding the needs and changes of the marketCRM Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customers and maximize sales opportunityImplement and manage the boutique’s community outreach program to maintain active social relationships with clientsSupport the organization of in-store & promotional events, liaising with merchandising & PR teamStore Management and OperationsEnsure the stock and the backroom are effectively managed and operational duties are metAssures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levelsRemain in compliance with operational and company policies and proceduresEnsure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set-upDemonstrate operational excellence in all store processes including managing and balancing all related budgetary expensesYOU’LL NEED TO HAVE3-5 years of experience in retail management – luxury experience preferredBachelor’s degree in Fashion or Business preferredFull understanding of specialty retail, including business development, visual merchandising and store operationsComputer skills to include operation of retail point of sale system, Word, Excel and emailStrong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the marketStrong team management skills, with the potential to develop people personally and professionallyOrganization skills, critical thinking and problem-solving skillsExceptional verbal and written communication skillsAbility to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilitiesA positive and constructive approach, sales focused with the ability to take ownershipWE’D LOVE TO SEEAn entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinkerWell connected with a strong ability to engageElevated customer service skills; a true fashion expert with a passion for salesA positive, outgoing, high-energy personality able to thrive within a high paced environmentOUR DIVERSITY VALUE At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. M/D/F