Who We Are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description

Job Title : Solumina Application Support Specialist (L1)

Job Type : W2 / C2C

Experience : 8-10 years

Location : McAllen, Texas

Responsibilities :

• Minimum 3+ years of experience in ERP/MES support.
• Experience with Solumina or iBase T products is a strong advantage.
• Basic understanding of ITIL processes.
• Basic knowledge of Solumina modules and functionalities (training will be provided if needed).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills (verbal and written).
• Customer-focused with a strong service orientation.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with ticketing systems and incident management tools.
• Respond to user inquiries through phone, email, or ticketing systems.
• Troubleshoot and resolve basic Solumina application errors.
• Provide guidance to users on Solumina functionalities and best practices.
• Log, document, and track support tickets to ensure timely resolution.
• Resolve Level 1 issues and escalate more complex problems to Level 2 support.
• Assist with user access management (setting up or modifying roles).
• Maintain and update support documentation and the knowledge base.
• Collaborate with team members to identify recurring issues and improve processes.
• Support end-user training sessions and prepare training materials when needed.