Job title - Solution Architect -Senior Principal Consultant
Location - US (PST time Zone) - WFH Virtual


Role Overview: Lead the technical vision and execution of ServiceNow solutions, with a focus on Financial Services Operations (FSO) Card Dispute Management and Customer Service Management (CSM). Collaborate across teams to design scalable, secure, and high-performing architectures aligned with business goals.

Key Responsibilities:

Provide hands-on technical leadership and architectural guidance across ServiceNow implementations.
Design high-level solution architectures and maintain detailed views of system integrations and platform health.
Collaborate with Business Analysts and Developers to translate business needs into technical solutions.
Ensure adherence to governance policies and licensing boundaries.
Conduct configuration reviews, health scans, and sprint-based design/code reviews.
Resolve technical escalations and support defect management.
Maintain and communicate a technical implementation roadmap.
Lead workshops, contribute to best practices, and support training paths for team development.
Assist with configuration migration and platform upgrades.
Work within ServiceNow NOW learning framework and best practices

Technical Expertise:

Deep experience with ServiceNow platform, Either FSO Dispute and CSM Implementations.
Strong knowledge of Financial Services Data Model (banking, disputes, payments etc.).
Proficient in ServiceNow scripting (JavaScript, HTML, CSS, XML), APIs (REST/SOAP), and UI development (Service Portal, widgets).
Skilled in integrations using Integration Hub, SOAP, REST, Import Sets, and Transform Maps.
Familiarity with DevOps practices, Git, Selenium, and Agile/CI/CD environments.
Strong analytical, problem-solving, and UI design skills.
Hands on experience in Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow

Qualifications:

10 14+ years of ServiceNow experience, including 2 4 years in solution implementation.
Proven track record in designing and implementing FSO Dispute solutions.
Experience working with enterprise architecture teams and Agile methodologies.
Solid understanding of ITIL and service management frameworks.
Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM etc.) plus FSO Dispute management Accreditation