Solutions Consultant

Solutions ConsultantThe Solutions Consultant works within the Sales & Marketing organization as a member of the Client Experience Team. The Solutions Consultant is responsible for guiding clients from the initial inquiry/RFP through the onboarding process to Go-Live of ongoing services. The Solutions Consultant works closely with the Business Development Representative throughout the sales process, from scope definition and pricing, to sales meeting prep and execution, and ultimately through contract signature. Once a deal is officially won, the Solutions Consultant works with the Operations team members to ensure the scope of work delivered to the client is aligned with the contractual Statement of Work. The Solutions Consultant role requires a solid technical background with strong client relationship and project management skills.Essential Duties and ResponsibilitiesOwn RFP/Proposal pricing, scope of services, service level agreements, and operational assignmentsOwn sales presentation discussion/support for the system demo (employee experience, manager/administrator experience, back-office configuration), all products/services, operational design/methodology, staffing design/methodology, and the service delivery modelResponsible for system demo preparation including development/configuration of prospect-specific requirements as neededProvide content and support for all presentation materials, meeting themes, and Empyrean positioningOwn preparation and performance of operations team members participating in sales activitiesOwn the Statement of Work through the contracting process, working with the sales representative, client, and internal operations resources as neededOwn the handoff from Sales to Operations upon close and before implementation kickoffInfluence operations team staffing based on client scope and design requirementsProvide oversight through implementation to ensure alignment of scope to deliveryPerform other job-related duties as assignedKnowledge, Skills and AbilitiesFamiliarity with health benefits administration products and overall service delivery modelFamiliarity with the benefits administration outsourcing sales processProficient with MS OfficeExperience in group presentation settingsAbility to confidently lead prospective client presentations with or without the assistance of a Sales RepresentativeProfessional written and verbal communication skills in multiple settings, ranging from one on one to group presentations, both internally and externallyExcellent cognitive reasoning, analytical, planning and process development skillsExhibit strong business judgment, high level of initiative and competitivenessWorking experience with regards to project managementAbility to demonstrate versatile decision making in a fast paced environment, which promote win/win problem solving solutions.Relational skill in working as part of a team, collaborating with colleagues, establishing rapport and gaining the trust of othersExperience and/or EducationBachelor's degree preferred but not required In lieu of Bachelor's degree, equivalent years of experience in benefits administration outsourcing, system implementation, managing client relationships, sales or a related field5+ years in the benefits administration outsourcing industry, with direct experience performing/managing system implementation activities (requirements, system design, system configuration, etc.), managing client relationships, and participating in various levels of administration operations executions.Experience in a sales organization, from demo execution, RFP/proposals, pricing, and solution scoping, preferredExperience using conferencing technology such as Zoom or WebExExperience with CRM tools Salesforce specific would be beneficialOr, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be consideredDisclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any timeEmpyrean is an Equal Opportunity Employer: including disability and protected veteran status