Spa Therapist

Spa TherapistPerform massage and body treatments requested by each and every Spa Guest. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).ResponsibilitiesProvide Spa services to guests in a timely, courteous and efficient manner and in accordance with Biltmore Standards and Protocols as well as Leading Hotel Standards.Escort clients to and from treatment rooms, attending to any immediate needs throughout Spa visit.Maintain/Respect treatment rooms, equipment, products.Assist in providing information to any inquiries and help to coordinate all guest requests for services.Promote and sell Spa retail products.Must attend all quarterly staff meetings.Must commit to a six month set schedule as discussed with manager upon hiring.Support other spa departments to assure guest satisfaction.Other duties as assigned.Experience and Education RequiredHigh School Diploma requiredMinimum two years' experience in similar position in Spa industryMust have knowledge of general modalities and Spa products.Skills RequiredMust be able to:Speak, read, write and understand the English language.Maintain flexibility around schedule in adherence to the blackout datesCompute accurate mathematical calculations.Provide legible communication and directions.Perform job functions with attention to detail, speed and accuracy.Prioritize and organize.Think clearly, remaining calm and resolving problems using sound judgment.Follow directions thoroughly.Understand guest's service needs.Work cohesively with co-workers as part of a team.Work with minimal supervision.Maintain confidentiality of guest information and pertinent resort data.Use a computer keyboard and possess basic typing skills.Possess moderate to advanced computer skills.Work in a dynamic and constantly changing environment.Adept to multitasking.Physical DemandsMust be able to:Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistanceStand, sit, or walk for an extended period of time or for an entire work shiftReach overhead and below the knees, including bending, twisting, pulling, and stoopingUse, carry, and operate all necessary office equipment using finger dexterity.Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.Visually look at a computer for extended periods of time.Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.Success CriteriaTeam PlayerDemonstrates co-operation within the team and with other departmentsListens carefully and works well with othersHas a positive influence on others in the team and clearly enjoys working with peopleGuest FocusedAnticipates guests' needs and is sensitive to people from all culturesHas a natural, warm smile and a friendly and passionate approachDemonstrates confident, helpful and genuine behavior with internal and external guestsDelivers their BestHas energy and sense of urgency for his/her workResourceful, makes things happen and looks for ways to work more efficientlyAlways looks their best and acts appropriately (e.g. approaching guests, body language)ComposedAble to stay calm under pressureDemonstrates maturity and ability to cope with the unexpectedNever lets personal feelings interfere with delivering the highest standardsTrustworthy and responsibleExcellent records of attendance and punctualityIs reliable and demonstrates the ability to work without supervisionDemonstrates a high level of personal integrity, honesty and trustTime ManagementUses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activitiesMakes decisions in a timely mannerListeningPractices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagreesLicenses or CertificationsMust have a valid Florida State Massage licenseStandard SpecificationsRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.GroomingAll employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.