Project Manager Job Description
USA CA (San Diego Preferred) or San Antonio, Texas
$105.00 an hour Bill Rate

1. Summary
The Senior Project Manager will lead a project to modernize and unify the Medical Management Solutions (MMS) Global Customer Service (GCS) ecosystem by focusing on simplified workflows, enhanced recall management traceability, and real-time reporting for faster decision-making and reduced compliance risk. The Senior Project Manager drives the delivery of the project through advanced project management techniques and methodologies, aligned with PMI best practices. The Project Manager may have responsibility to lead/coach/mentor other team members, functional leaders, and vendors where necessary to help drive project outcomes.

2. Key Skills, Experience, & Responsibilities
7 10 years senior project management experience using PMI guidelines.
Partners with project sponsors and stakeholders to define project objectives and business case.
Takes ownership for delivering project objectives and deliverables. Drives project execution to meet project schedule, cost and quality requirements.
Establishes project governance structures and defines processes for reporting, review, and approval of project objectives and deliverables
Experience with Telephony and CRM Technologies (Genesys PureCloud, Salesforce)
Experience managing projects technical projects involving multiple vendors and integrations.
Experience managing projects that involve applications such as SAP, SFDC, MuleSoft and the implications associated with their respective release cycles and schedule constraints.
Working Knowledge of Agile/Scrum concepts & principles (Daily Stand-up, User Stories, Acceptance Criteria).
Familiarity with working in a regulated environment (GxP), including ensuring audit preparation/documentation is completed and compliant.
Experience managing projects that include IT software development activities that follow the traditional Software Development Life Cycle (design, development, testing, UAT, deployment activities).
Experience managing projects with IT components that are delivered using various methodologies, including Waterfall, Agile, and Hybrid (practical experience, not just training, certification, or theory).
Liaise between the IT, business teams, and multiple vendors to ensure successful project delivery.
Experience with executive-level communications, written & oral.
Proficient in using Microsoft suite (PowerPoint, Excel, Outlook, MS Teams, MS Project).

Core Competencies, Skills, and Knowledge

Program Management Concepts
Has technical and practical knowledge of core Program Management Body of Knowledge (PMBOK ) concepts and principles (e.g., agile, work breakdown structure, waterfall planning)
Demonstrated experience managing/leading projects from initiation through closure.
Skilled in establishing detailed definition of scope, schedule, resources, and budget using standard project management processes, tools, and templates (MS Project/SharePoint/etc.).
Experienced in establishing various Management Plans for key Knowledge Areas: Schedule, Scope, Resource, Finance/Budget, Stakeholder, Risk/Issue, etc.
Experienced in establishing and ensuring adherence to governance/controls for project change control, and project status/progress reporting.
Proactive in identifying and collaboratively addressing risks and issues. Ability to engage Project Team and stakeholder community/sponsorship to address risks and issues in a timely manner.

Stakeholder Relationship Management
Establishes and maintains effective relationships with internal and external customers and key stakeholders.
Is committed to meeting internal customers expectations and needs while maintaining objectivity and transparency.
Has technical knowledge and communication proficiency to engage with external customers and suppliers.

Leadership Skills and Presence
Demonstrable resilience, empathy, and accountability.
Gains support by actively and consistently involving others.
Has an awareness and understanding of their audience, and the best ways to engage them to obtain decisions and sustain their active engagement and support.
Possesses leadership presence that inspires project stakeholders and team members to achieve the project objectives.
Proactive in driving creative resolutions to project risks and issues.

Interpersonal Skills
Experienced in the techniques to work with diverse, cross-functional, and virtual teams and environments.
Excellent time management skills. Able to work on multiple concurrent activities and prioritize personal workload and team-work load to optimize project delivery.
Ability to lead effective meetings/workshops to achieve stated outcomes and drive decisions. Creating and adhering to meeting objectives and agendas, timely distribution of meeting minutes and follow-up on actions.
Collaborative Approach: Problem solver, active listener, adaptability to changes.
Organized and Detail-Oriented.

3. Qualifications

Minimum Requirements (Must Haves)
7 years of project management work experience using PMI guidelines.

Preferred
PMP, or other PMI Certification, or equivalent.
BS in Business Administration, Computer Sciences, Engineering, or related degree that provide foundational skills that foster success in managing projects.
Prior experience working in organizations performing process documentation or implementation of business process outsourcing models.
Experience or background in medical device Field Service implementations.

4. Primary Work Location

USA CA (San Diego Preferred) or San Antonio, Texas