Summary
The Toyoda Gosei Group is a leading global manufacturer of rubber and plastic automotive components, safety systems and LEDs. Globally Headquartered in Japan with a network of 67 group companies in 17 countries and regions, the Group brings its extensive range of products to customers all over the world.

Toyoda Gosei North America (headquartered in Troy, MI) has an opening for an IT Support Specialist in the CIS department. The IT Support Specialist functions with a high degree of autonomy under the direction of the Senior Manager-CIS, and is responsible for providing professional level CIS end user and general CIS support for Toyoda Gosei (TG) North America Corporation (TGNA) and TGNA Manufacturing Companies (NAMCs).

Essential Duties and Responsibilities
• Tier 1 support for printer, tablet, scan gun/RFID equipment, PC/software configuration and troubleshooting
• Configure/install/setup and resolve problems with computers, printers, email and phones; escalate as needed
• Provide/relay feedback to improve systems/processes/procedures to appropriate CIS team members
• Support wire tracing and network cable termination
• Support ticket maintenance in assigning, updating, and closing tickets as needed
• Remain abreast changes in the industry, and share that knowledge appropriately (Yokoten)
• Drive optimization by being actively engaged in continuous improvement efforts
• Function in a highly collaborative environment where flexibility and teamwork is crucial to organizational and individual success Drive optimization by being actively engaged in continuous improvement efforts (kaizen)
• This role requires the completion of other duties as assigned

Required Education, Experience, and Skills
Certifications and Education

• Either High School diploma or GED in is required

Experience

• One to four years of hands-on experience in a help desk role is required
• Previous experience supporting a manufacturing environment is preferred

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Technology Competencies

• Previous experience with wireless networks, troubleshooting and remote access is required
• Proficiency with using Microsoft Office Suites 2021 is required
• Familiarity with basic network topology and switches is preferred

Work Environment

• Office/Plant Environment

Additional Competencies

• Ability to consistently meet deadlines is required
• Effective verbal, non-verbal, negotiation and written communication skills are required
• Ability to sustain a high degree of professionalism in interacting with internal and external customers is required
• Effective attention to detail, problem solving, analytical and organizational skills are required

Benefits (subject to eligibility):
• Hybrid Work Style (if eligible)
• Insurance (Health, Dental, Vision, Prescription Drug Program)
• Company Paid STD, LTD, Life, and AD&D
• Generous Employer Contribution to HSA
• Short and Long Term Disability
• 401K Company Match
• Paid Time Off/Holidays
• Free Employee Assistance Plan (EAP)
• Reimbursement Programs (Cellphone, Tuition, Vehicle, etc.)
• Multiple Free Wellness Programs Offered