Specialist - Customer Master Data

R10104271 Specialist - Customer Master Data (Open)\n
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\nLocation:\n
\nIndependence, OH - Rockside Woods Blvd - Management - North BSC\n
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How will you CONTRIBUTE and GROW?\n
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\nAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.\n
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\nWe are looking for you !\n
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• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
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• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
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• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
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• Early Access: Your benefits start after just 30 days of employment.
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About the Role\n
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\nThe Customer Master Data Specialist is responsible for the end-to-end creation and ongoing maintenance of all Airgas customer accounts in SAP. In this role, you will ensure high data integrity across customer contact information, pricing structures, ordering preferences, and assigned sales representatives. You will partner cross-functionally with sales, operations, and finance to troubleshoot account discrepancies and support critical business events like acquisitions and branch transitions. Your work directly establishes data accuracy and operational efficiency across the entire organization.\n
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Key Responsibilities\n
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• Account Setup & Governance: Execute daily creation, modification, and restructuring requests for customer master accounts in SAP in strict alignment with data governance policies and standard operating procedures.
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• Cross-Functional Collaboration: Partner with sales, operations, bulk teams, and finance to support complex account restructuring, branch openings/closures, mergers, acquisitions, and asset balance management.
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• Pricing & System Maintenance: Accurately process and update customer pricing agreements, bulk asset billings, and account preferences with meticulous attention to detail and pricing compliance.
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• Customer Service & Process Optimization: Provide responsive internal customer support via email, phone, and chat, while actively identifying opportunities to streamline workflows, document SOPs, and reduce processing times.
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Are you a MATCH?\n
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Required Qualifications\n
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• High School Diploma or GED equivalent.
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• Strong computer proficiency, including intermediate experience with Microsoft Excel and Google Workspace.
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• Proven ability to manipulate, analyze, and troubleshoot large amounts of data with extreme attention to detail.
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• Strong written and verbal communication skills with the ability to work collaboratively in a team setting.
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Preferred Qualifications\n
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• Prior hands-on experience utilizing SAP, specifically customer master data or financial applications.
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• Minimum of 2 years of professional experience in an office environment handling customer-facing or internal support activities.
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• Familiarity with branch operations, order entry workflows, inventory management, or industrial supply chain processes.
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Benefits\n
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\nWe care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.\n
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\nAdditionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.\n
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\nAssociates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.\n
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Your DIFFERENCES enhance our PERFORMANCE\n
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\nAt Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.\n
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\nWe welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.\n
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About Airgas \n
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\nAirgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. \n
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\nAirgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.\n
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\nJoin us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.\n
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Equal Employment Opportunity Information\n
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\nWe are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. \n
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\nAirgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. \n
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\nAirgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.\n
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