The City of Murphy redefines the local government experience for its’ employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L. Respe C tful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation. Professi O nal – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes. Trustw O rthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability. Friend L y – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers. Are you a COOL individual looking for a COOL place to work? This might be the place for you and the COOLest job you’ve ever had! The City of Murphy Customer Service Department seeks to add a Sr. Customer Service Specialist/Customer Service Specialist (Dependent on Qualifications) to its dynamic team! Under direct supervision of the Customer Service Manager, the Customer Service Specialist performs a variety of front-line and technical customer service functions related to utility billing, permit processing, administrative support, and general financial operations. This position serves as a key point of contact for residents, businesses, contractors, and internal staff, delivering professional and courteous service while ensuring accurate processing of payments, applications, and account records. The Sr. Customer Service Specialist performs a variety of high-level technical customer service functions related to utility billing, permit processing, general financial operations, and administrative support to the Customer Service Manager. Schedule Commitment Regular attendance is essential for this position. This position works a 40 hour per week schedule with standard work hours of Monday-Friday 8am-5pm. Posting Closure Notice The City of Murphy may modify, withdraw, or close any job posting at any time without prior notice. This includes removing a position from consideration once a sufficient number of qualified applicants have been received or if business needs change. We encourage interested candidates to apply as early as possible to ensure consideration. Pay Plan The Customer Service Specialist opportunity is FLSA non-exempt and budgeted on Pay Grade #24. The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid-range of the pay grade shown below. Min $19.24/hour Mid $21.16/hour Max $23.09/hour The Sr. Customer Service Specialist opportunity is FLSA non-exempt and budgeted on Pay Grade #27. The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid-range of the pay grade shown below. Min $22.11/hour Mid $24.32/hour Max $26.53/hour For application support, or to check the status of your application, contact Human Resources by e-mailing hr@murphytx.org Customer Service Specialist Permitting Accept, review, and process City permit applications; ensure applications are complete and accurate prior to routing for technical review. Track building projects from initial application through issuance of Certificate of Occupancy. Receive and write inspection requests made in person or taken from telephone recording; record and file daily inspection tickets. Receive and process contractor and subcontractor registration forms. Enter data to track information on permits, plan reviews, building inspections, code enforcement and health inspections for commercial and residential permits. Track permit status and maintain detailed records using permitting software systems. Issue approved permits and collect associated fees, ensuring accurate revenue coding. Reviews, accepts and processes permit applications and documents, assess permitting fees, provide receipts for fees paid, provide change, reconcile and close out cash drawer daily. Utility Billing Establish, update, and close customer utility accounts (water, sewer, trash, etc.) in the billing system. Process service orders for new service, disconnections, and transfers; utility services for releases. Accept and process payments in person, by phone, or online; issue receipts and balance daily cash drawers. Respond to customer inquiries regarding usage, billing cycles, payment plans, late notices, and service interruptions. Monitor delinquent accounts and support the preparation of shut-off notices or payment arrangements. General Financial Operations Receive, verify, and record payments for permits, utility services, and other municipal transactions. Reconcile daily cash receipts and prepare bank deposits in accordance with financial procedures. Receive and process commercial and residential deposits for all City related permits, utility service, water payments, impact fees and other miscellaneous fees and charges as needed. Other Answer and route incoming calls and emails; greet and assist walk-in customers in a professional and courteous manner. Sr. Customer Service Specialist Permitting Accept, review, and process permit applications; verify completeness and accuracy before routing for technical review. Track building projects from initial application through Certificate of Occupancy. Issue approved permits and collect fees; reconcile and close daily cash drawer with accurate revenue coding. Respond to inquiries regarding permit processes, requirements, fees, and timelines. Maintain detailed records of permits, inspections, plan reviews, and code enforcement using permitting software. Accept and log inspection requests in person or by phone; file daily inspection records. Register contractors and subcontractors; notify them of expired registrations. Collect and manage residential alarm permits and associated charges. Utility Billing Create, update, and close customer utility accounts (water, sewer, trash) in the billing system. Process service orders for new service, disconnections, transfers, etc. Adhering to the Customer Service Department Cash Handling Policy, will accept utility payments and deposits online, by phone, or in person; issue receipt to customer and balance cash drawer daily. Respond to customer questions on billing cycles, usage, late notices, service interruptions, payment plans, etc. Monitor delinquent accounts and support payment arrangements or shut-off notice issuance. Assist manager with processing of monthly utility bills. Issue letters of credit; audit handheld meter readings and dispatch service messages to field units. Coordinate trash collection services and resolve conflicts; includes scheduling pickups, resolve issues with missed service and new bin deliveries. Prepare and send weekly distribution reports to Republic Services (third-party trash vendor). General Financial Operations Receive, record, and post payments for utilities, permits, and other City services. Reconcile daily receipts and prepare bank deposits per financial procedures. Maintain transaction records and support internal audits. Balance payment postings with the General Ledger. Process residential and commercial deposits for utility services, permits, and other fees. Administrative Support Assist Customer Service Manager with customer service operations, utility billing operations, reporting, problem resolution, and special projects. Reconcile credit card transactions with third-party processors; report anomalies to the Customer Service Manager. Support public communications, including newsletters, service updates, and policy changes. Respond to public information requests per the Texas Public Information Act. Assist with budget support, revenue tracking, and rate study documentation. Minimum Qualifications – Customer Service Specialist High School Diploma or General Education Diploma (GED) One (1) year experience in customer service and/or routine accounting functions; or an equivalent combination of education, training, and experience Minimum Qualifications – Sr. Customer Service Specialist High School Diploma or General Education Diploma (GED) Two (2) years experience in customer service and/or routine accounting functions; or an equivalent combination of education, training, and experience #J-18808-Ljbffr