U.S. Sugar is one of the nation’s largest fully integrated producer of sugarcane, a leading provider of fresh vegetables and citrus products and a regional short line railroad operator. Headquartered in Clewiston, Florida the company farms more than 200,000 acres in Hendry, Glades, Martin and Palm Beach counties and employs approximately 3,000 people including many high skilled/wage jobs in automated environments. Produces 650,000 - 700,000 tons of cane sugar a year, providing nearly 8% of the nation’s sugar production. U.S. Sugar employs nearly 3,000 people including high skilled / high wage jobs in variety of automated environments. Why U.S. Sugar? Employees are our most valuable asset. When we succeed, our employees succeed. Many have an ownership stake in our privately held business through the Employee Stock Ownership Plan (ESOP). As we grow, we hire new employees who are knowledgeable, energetic and committed to keeping us on the cutting-edge of our industry. We reward them with challenging work, opportunities to learn and grow, competitive compensation, a comprehensive benefits package and a supportive work environment where safety is our top priority. Job Title: Senior Desktop Support Analyst Job Summary United States Sugar Corporation is seeking a highly skilled and customer-focused Senior Desktop Support Technician to provide advanced Tier 2 / Tier 3 end-user support across the enterprise, supporting approximately 2,000 employees. This role is designed for an experienced technician with 5–8 years of hands-on desktop support experience and strong working knowledge of Microsoft 365, Microsoft Intune, Azure / Entra ID . The Senior Desktop Support Analyst serves as a technical escalation point, mentor to junior staff, and key contributor to endpoint management, security, and modernization initiatives. The ideal candidate is proactive, detail-oriented, and capable of resolving complex technical issues while delivering a high level of customer service in a fast-paced enterprise environment. Key Responsibilities Provide advanced Tier 2 and Tier 3 support for desktops, laptops, mobile devices, peripherals, and enterprise applications via remote and on-site support. Install and configure software, including Microsoft Office and company-specific applications, and resolve related technical problems. Administer and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and Office applications Serve as the primary escalation point for Tier 1 support, providing clear communication, timely updates, and high‑quality customer service, while ensuring issues are fully resolved through employee follow‑up and feedback Record, document, and close all technical issues in the helpdesk system. Manage onboarding/offboarding processes, including new hire setups, employee terminations, and relocations. Support Windows and SAP account management for employees. Maintain and track inventory of all computer hardware and assets. Continuously grow knowledge of help desk procedures, IT products, and company services. Participate in a rotating on-call schedule, providing after-hours, weekend, and holiday support (overtime pay provided). Qualifications Strong Knowledge of Microsoft products, including Windows 7, Windows 10, Windows 11, Microsoft Office (2013, 2016, 2019) and the M365 Suite. Advanced working knowledge of, hardware, and IT systems, with the ability to diagnose, troubleshoot, and resolve complex issues beyond Tier 1 support Strong analytical and problem-solving skills. Ability to work independently and in a team environment. Strong multitasking abilities and excellent organizational skills. Exceptional customer service skills with a focus on communication and documentation. Must be able to lift and carry 40lbs Experience: 5-8 years in a similar role. Education/Certifications: Degree in Information Technology or relevant certifications (e.g., A+, Network+, Security+, Microsoft certifications). Equal Employment Opportunity Policy United States Sugar Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr