Sr. Business Intelligent Operations Analyst Step into a rewarding opportunity to support Pella Corporation through the creation of impactful, forward‑thinking Intelligent Operations technology solutions. Be part of a progressive IT team where you will be able to leverage your knowledge and skills while developing your career by learning new capabilities. This role will have the opportunity to work on diverse projects ranging from new plant startups to process improvements, utilizing new technologies and tools in an Agile work structure. Pella is looking for a highly skilled IT team member who enjoys an ever-changing and challenging environment. ESSENTIAL RESPONSIBILITIES Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs. 55% Analysis, design work, setups, and testing - Analyze business requirements, develop design, manage configuration and integration, and conduct robust testing to support new system implementations, current system upgrades and business process changes and CI initiatives. Work to be reviewed with Sr. Analyst or manager. 15% Day-to-day support - Support current business systems including issue identification and resolution, functional performance monitoring and tuning and disaster recovery capability to meet business objectives leveraging both user feedback and internal metrics to drive improvement. 5% Reports and Metrics - Extract and format data to support functional reporting and metric needs. 10% Project management – Development and coordination of large projects across multiple systems and functions. 15% Documentation and Training - Create and maintain documentation and conduct end user training as well as IT team training. Educate users in workflow, business processes, and reporting metrics enabled by system. Responsibilities outside of normal business hours – primarily related to support, but at times can be required to support specific projects. Responsibilities Key senior member of the Manufacturing IT team and working as part of an Intelligent Operations agile team, directly supporting development and/or rollout and implementation of Industry 4.0 tools at various manufacturing sites. Responsible for coordination with business process owners to translate requirements into systems solutions. Responsible from design to implementation. This would include process flows, API’s, UI designs, etc. This position would be key to identify any gaps in existing solutions and work with the I4.0 technical team to provide them with the needed specs to rectify these gaps. Will utilize a combination of business analyst and technical skills to deliver projects in an effective, timely manner. Will be expected to go to the shop floor as needed to understanding current processes, collaborative solutioning, and troubleshooting as necessary. Responsible for creating an environment of cooperation and teamwork which supports the identification and timely completion of projects. This would include, but is not limited to, training support, monitoring progress, and communication among Pella and customer teams. This position will interact with Site IT, OT team, operations personnel, as well as the Manufacturing IT team. This will primarily be an on-site role, preferably in Pella. Willing to have discussions if a candidate lives by other Pella manufacturing locations around the country. Will be responsible for coordinating testing scenarios and tasked with managing customer relationships in assigned areas. Assists internal customers with issue resolution and troubleshooting daily. This could include off-hour support, up to potentially being part of a night-on-call rotation. Collaborate and communicate with the team in an agile/scrum work environment. Mentor less experienced team members, including site IT at all plants throughout the company. Required Qualifications Bachelor's degree in MIS, Computer Science, or other relevant fields; and 5+ years of experience. Or some combination of equivalent experience and education. Familiarity with collecting and using manufacturing data on the shop floor. Understanding of the integration between IT systems and Operations technology. Experience with I4.0 technologies (sensors, cameras, scanners, RFID, etc.). Experience with mobile tools such as tablets, phones, etc. Experience with the Microsoft suite of products. Able to understand and perform complex SQL query functions. Proficient with use of business intelligence tools and best practices. Strong leadership, organization and project management skills, and the ability to speak in front of groups of customers and/or employees. Preferred Qualifications Familiarity with ERP applications like Oracle EBS. A focus on inventory and manufacturing knowledge preferred. Experience with AI and Machine learning. BI publisher reports. Capability to read and interpret technical documents. PowerBI, or similar business intelligence tools. JIRA or similar agile tools Travel expected: 25% of time About Us As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. Job Info Job Identification 249916 Job Category Information Technology Posting Date 01/30/2026, 10:03 PM Job Schedule Full time #J-18808-Ljbffr