Position Overview:
We are seeking a dynamic and skilled IT Field Technician to provide comprehensive support within our Wenatchee office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with outstanding client interaction skills.

Key Responsibilities:

• Setup and install workstations. Support client transfer of data and software.
• Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients.
• Setup, install and troubleshoot network equipment (firewalls, switches, access points).
• Uphold stringent security protocols to protect networks from threats and vulnerabilities.

Qualifications:

• Associates’ or above in IT, Computer Science, or related field (preferred but not mandatory).
• Minimum 2 years of experience as an IT Technician, with MSP background preferred.
• Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server 2012-2022).
• Experience with network infrastructure components like firewalls, access points, and switches.
• Experience with Sonicwall and Ubiquiti strongly preferred.
• Exceptional problem-solving abilities for complex issues.
• Excellent communication skills for effective client, vendor, and team interactions.
• Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous.