Job Description

Donato Technologies, established in 2012, excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing, consulting, software development, and training, catering to small and medium-sized enterprises. While our core strength lies in Information Technology, we also deeply understand and address the unique business requirements of our clients, leveraging IT to effectively meet those needs. Our commitment is to provide high-quality, customized solutions using the optimal combination of technologies.

Role: Sr Business Analyst
Location: Buffalo, NY

Job Summary

Job Overview:

We are seeking a skilled and experienced Business Analyst with a strong focus on ServiceNow to join our team. The ideal candidate will be responsible for evaluating complex business problems and providing technical assistance to identify and implement cost-effective ServiceNow solutions. This role involves translating business requirements into technical specifications and ensuring that automated systems and related procedures effectively meet business needs.

Key Responsibilities:

Problem Evaluation: Analyze and assess complex business problems to determine root causes and identify potential solutions using ServiceNow.

Technical Assistance: Provide expert guidance and support in identifying and implementing ServiceNow systems and processes that are both cost-effective and aligned with business requirements.

Requirements Gathering: Collaborate with stakeholders to gather, document, and prioritize business requirements and translate these into clear, detailed technical specifications.

Solution Design: Develop and propose recommendations for resolving business issues, leveraging ServiceNow capabilities to design and implement effective solutions.

Documentation: Create and maintain comprehensive documentation of business requirements, technical specifications, and system configurations.

Implementation Support: Assist in the deployment of ServiceNow solutions, ensuring that they are integrated smoothly into existing systems and processes.

Testing and Validation: Support the testing of ServiceNow implementations to ensure they meet business needs and perform as expected.

Continuous Improvement: Monitor and evaluate the performance of ServiceNow solutions, recommending enhancements or adjustments as necessary to optimize functionality and efficiency.

Stakeholder Communication: Maintain regular communication with stakeholders, providing updates on project progress and addressing any concerns or issues promptly.

Training and Support: Provide training and support to end-users to ensure effective adoption and use of ServiceNow solutions.

Qualifications:

Education: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. Relevant certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.

Experience: Minimum of [X] years of experience as a Business Analyst, with a strong focus on ServiceNow. Proven experience in evaluating complex business problems and implementing technical solutions.

Technical Skills: Proficiency in ServiceNow platform capabilities, including ITSM, ITOM, ITBM, and related modules. Strong understanding of system integrations, workflows, and process automation.

Analytical Skills: Excellent problem-solving abilities with a keen eye for detail and a strong analytical mindset.

Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Project Management: Experience managing projects or working within a project management framework is desirable.

Teamwork: Ability to work effectively both independently and as part of a team, collaborating with various stakeholders to achieve project goals.

Personal Attributes:

Proactive: Demonstrates initiative and takes ownership of tasks and projects.

Adaptable: Able to adjust to changing priorities and requirements in a dynamic environment.

Customer-focused: Committed to delivering high-quality solutions that meet or exceed customer expectations.

PRIMARY COMPETENCY : Business Analysis
PRIMARY SKILL : Business Analysis


Please share your resumes at resumes@donatotech.net