Job Description:

• The Senior Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user.
• The incumbent is accountable for the gathering and synthesizing of business requirements for moderate complexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met.
• As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow.
• Education Level: Bachelor's Degree (Business, Information Technology, Computer Science or related field)
• 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience
• Healthcare is a plus
• Good communication skills fit into the org. / Hit the ground running day one
• Required Agile experience & certifications required User stories, Grooming, etc
• Service Now experience is required in one of the two positions and SAAS platform. Experience / knowledge "How can you use the platform"
• Experience working in an Agile or Scrum software development environment
• Familiarity with implementing solutions on the ServiceNow platform including
• Experience of using business analysis tools/techniques to design and deliver business change;
• Proficient in process management competences
• Ability to analyze complex business processes and identify improvement opportunities
• Strong problem-solving skills and ability to think critically.
• Ability to work effectively with cross-functional teams.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines, Advanced
• Ability to communicate effectively in both oral and written form., Proficient
• Ability to organize stakeholder meetings., Proficient
• Microsoft Office applications usage., Proficient
• High-level of knowledge and understanding of business products and services, Advanced

Essential Functions:

20% Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area's user and/or technical (functional/non-functional) requirements. Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities. Facilitates requirements analysis and verification sessions. Participates in the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements.

20% Responsible for the overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Provides guidance and training to application end users.

20% Iden

tifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues.

20% Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs. Responsible for the written documentation of requirements in accordance with established standards, in a clear and well-organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of moderate to high complexity.

10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.

10% Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally.

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