Description

Position Summary:

• The Applications Functional Analyst / Business Analyst will focus on the analysis, documentation, and management of functional requirements and business processes.
• The analyst will evaluate proposed system changes, ensure alignment with established
• policies, and collaborate with both program and technical teams to deliver effective system
• solutions that improve client service and operational efficiency.

Key Responsibilities:

• Serve as the business liaison between program staff, IT leadership, and vendor
• teams.
• Understand, evaluate, and formulate recommendations on all proposed changes
• and enhancements to systems.
• Elicit, document, and validate functional and business requirements through
• interviews, workshops, and data analysis.
• Collaborate with subject matter experts (SMEs) to translate business needs and policy
• requirements into clear system requirements and functional specifications.
• Ensure all system components and modules work cohesively to address functional
• requirements and use cases.
• Develop, maintain, and present Business Requirements Documents (BRDs) and
• other project documentation to support ongoing enhancements.
• Facilitate communication between business stakeholders, development teams, and
• leadership to ensure understanding of priorities, dependencies, and outcomes.
• Conduct data and process analysis to identify improvement opportunities and support
• operational and policy-driven decisions.
• Participate in testing and validation activities to ensure system functionality meets
• intended business outcomes.
• Support maintenance and operations (M&O) activities by evaluating incident trends,
• coordinating issue resolution, and ensuring continuous alignment with program goals.
• Manage stakeholder expectations with a strong understanding of TDHS objectives and
• constraints.
• Contribute to release planning, system design discussions, and quality assurance
• reviews throughout the software development lifecycle (SDLC).

Required Qualifications:

• Minimum of 5 years of experience as a Business Analyst or Functional Analyst in a
• complex systems environment.
• Minimum of 3 5 years of experience working with human services or social services
• applications, preferably within public sector eligibility or benefits systems.
• Prior project experience with Supplemental Nutrition Assistance
• Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs is required, including familiarity with program policy, eligibility rules, and operational workflows.
• Demonstrated ability to bridge the gap between business needs and technical
• solutions and communicate effectively with both audiences.
• Solid understanding of system functional design and how integrated components
• interact within eligibility and case management systems.
• Experience conducting requirements elicitation, analysis, and documentation using
• structured methodologies and tools.
• Strong analytical skills with the ability to evaluate complex processes and data to drive
• decisions.
• Excellent written and verbal communication skills; able to tailor communication style
• to the audience (technical teams, leadership, or program staff).
• Demonstrated ability to manage competing priorities, meet deadlines, and deliver
• high-quality work products in a dynamic environment.
• General IT knowledge and understanding of SDLC phases including requirements,
• design, development, testing, and implementation.

Preferred Qualifications:

• Experience with integrated eligibility systems or public sector technology
• modernization projects.
• Knowledge of J2EE-based system architectures, web technologies, and data
• integration concepts.
• Familiarity with policy-driven system design and rules-based automation.
• Experience supporting system maintenance and operations (M&O) activities post-
• implementation.
• Bachelor's degree in Information Systems, Public Administration, Computer
• Science, or related field; equivalent experience may be considered.

Ideal Candidate Profile:

• The ideal candidate brings a blend of deep human services program knowledge, technical
• acumen, and collaborative communication skills. They are detail-oriented, highly organized,
• and capable of translating complex policy and business needs into actionable system
• requirements. They thrive in environments where technology and public service intersect and
• are driven by the mission of improving client outcomes and service delivery.
• This position will be 100% remote