Sr. Business Systems Analyst

• Own the backlog and run projects end to end. Triage requests from one intake, find the business owner behind each one, size it, and drive it to done. Keep scope, estimates and status visible.
• Start with the outcome. Before requirements, write down what improves, for whom, and how we will know. Use that to settle design questions later.
• Write requirements and acceptance criteria that NetSuite, Salesforce and integration partners build from without guesswork. If delivered work fails criteria agreed up front, you call it rework, not a new request.
• Build in Airtable. Design bases, interfaces and automations for operations, scheduling and project teams. Know when configuration beats custom work, and when a request should not be built at all.
• Map processes across systems. Quote-to-cash touches AutoQuotes, Salesforce, NetSuite and Airtable. Keep each system the record for its own data, and check every proposed integration against that.
• Test and run UAT. Validate vendor work against the criteria, organize user testing with real data, and get sign-off from the business owner.
• Hold partners accountable with our own data. Review vendor estimates and scopes, ask the uncomfortable questions, and track hours and outcomes against what was agreed.
• Put AI to work. Use AI tools to speed up research, analysis, requirements and documentation, and help find where AI can improve how the business runs.
• Document as you go. Every change leaves behind a decision, a how-it-works note and a support guide, stored in Avanti's repository, not the vendor's.
• Train and support adoption. Help users change how they work, not just which button they click.
• Help the team grow. Share method, review work, and raise the bar on requirements and documentation.

Supervisory Responsibilities

• This position has no current supervisory responsibilities.

Education/Experience