JOB TITLE: Senior Change Management Consultant

LOCATION: Juno Beach, FL

SCHEDULE: Standard

DURATION: 12-Month Contract

PAY: $41-46/per hour

In this role, you will lead and execute organizational change management (OCM) strategies to support the enterprise IT4U portal and its ongoing enhancements. Key responsibilities include:

• Leading change management efforts for enterprise technology releases, including:
  
  o Conducting change impact assessments and stakeholder analyses.
  
  o Designing and executing communication and engagement strategies.
  
  o Driving adoption using the ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement).
  
  o Supporting continuous improvement of change processes and adoption outcomes.
  
• Partnering with IT4U product teams and stakeholders to understand release content, user impacts, and behavioral changes required.
  
• Managing and streamlining the OCM intake and workflow process to ensure efficient prioritization and documentation of changes.
  
• Collaborating with Corporate Marketing & Communications to align messaging with enterprise standards.
  
• Developing communication deliverables such as announcements, FAQs, job aids, and training materials.
  
• Monitoring adoption metrics, user feedback, and sentiment to evaluate effectiveness and improve strategies.
  
• Providing leadership with insights, reporting, and recommendations to optimize adoption.
  
  Essential Duties and Job Functions:
  
• Conduct detailed change impact assessments and stakeholder mapping to identify risks and readiness gaps.
  
• Design and implement comprehensive communication plans aligned with ADKAR principles.
  
• Drive stakeholder engagement and adoption of OCM processes across business units.
  
• Independently manage and deliver change management activities with minimal oversight.
  
• Build and maintain strong relationships with business leaders, SMEs, and change champions.
  
• Support leaders and stakeholders in cascading communications and reinforcing key behaviors.
  
• Develop and maintain documentation including communication plans, stakeholder analyses, and training materials.
  
• Track and analyze adoption KPIs, feedback loops, and readiness metrics.
  
• Ensure alignment of all communications with enterprise branding and communication standards.
  
  Knowledge & Skills:
  
• Strong understanding and application of organizational change management methodologies (ADKAR preferred).
  
• Exceptional written and verbal communication skills.
  
• Ability to translate complex technical concepts into clear messaging for diverse audiences.
  
• Strong stakeholder engagement and influencing skills.
  
• Excellent organizational, analytical, and problem-solving abilities.
  
• Ability to manage multiple priorities and work independently.
  
• Experience defining and tracking adoption metrics and KPIs.
  
• Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Teams, SharePoint).
  
• Strong business acumen and organizational awareness.
  
  Education & Experience:
  
• Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or related field.
  
• Minimum 3-5 years of experience in organizational change management, preferably for technology initiatives.
  
• Demonstrated experience applying the ADKAR model to drive change adoption.
  
  Preferred Qualifications:
  
• Experience supporting enterprise technology rollouts.
  
• Familiarity with ServiceNow and ITSM processes.
  
  

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