Sr. Desktop Support Specialist Apply
Is your career as a consultant ready to be super-charged? At Innovien Solutions, we're in the business of placing technology consultants who out-work, out-think and over-deliver. If you're ready to work with the best clients in the industry, we're ready to match you with the top people in the business.
As an Innovien Solutions consultant, you'll help businesses solve the most pressing technology challenges of today. We're looking for consultants with capability and character... people with the drive, desire and determination to dream big, but do bigger. You'll like working with us because we'll go to bat for you, working tirelessly on your behalf. Best of all, we only work with the highest quality clients to ensure your experience is nothing short of top-notch.
One of our Fortune 50 clients in the Aerospace & Defense industry is looking for a Tier IIII Desktop Support Specialists to join their team! This person will need to be comfortable in a dynamic, enterprise level environment, willing to resolve a high volume of tickets. Looking for this role to sit at their Melbourne, FL location. Hybrid work environment available after training. Apply today to connect with our team for more details!
REQUIREMENTS:
- 5+ years experience troubleshooting and supporting PC, hardware, desktop at an enterprise level
- Experience working w/ ServiceNow or similar ticketing system
- Extensive experience working within ITSM systems and processes
- Experience and working knowledge within MS Windows 7 and above
- Understanding of network connectivity/cabling and networking, and Active Directory
- Strong knowledge of the Office Suite Outlook, Word, Excel, Exchange, etc.
- Strong communication and customer service mentality
PREFERRED SKILLS:
- Associates Degree
- MCSE Certification
- ITIL Certified
RESPONSIBILITIES:
- Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.
- Designs, tests and implements new computer systems, operating systems and applications.
- Analyzes and solves complex problems of network (operating) system hardware and software components.
- Analyzes impact of network systems and components for the technical infrastructure and communicates the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies.
- Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.
- Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
We use E-Verify to confirm U.S. Employment eligibility.
