Role: Sr Desktop Support Tech - 100% ON SITE (757508)

Location: 600 E. Main St. Richmond, VA

Duration: 12+ months contract

Sr Desktop Support Tech. Both Phone and In PERSON Interviews will be conducted.

Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.

ABOUT THE ROLE:

Virginia Tax seeks qualified resource to be responsible for:

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Strong working knowledge of computer systems, hardware, and software, including drivers and bios

Required

6

Years

Excellent problem-solving, analytical, and team-working skills

Required

4

Years

Excellent communication and interpersonal skills.

Required

4

Years

demonstrated ability to obtain feedback from customers to improve training methods.

Required

4

Years

Writing and editing training manuals.

Required

4

Years

Running reports and analyzing common complaints and problems.

Required

4

Years

An openness to learning new technologies.

Required

2

Years

An openness to learning new technologies.

Required

4

Years