The State of Wisconsin is looking for Desktop Support IV

Top Required Skills & Years of Experience:
At least 10 years' experience in the following:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required

Nice to Have Skills:
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.

Interview Process: First round via Teams, Second round On-site in Madison.

Duration of the Contract: 6/30/2026 with potential for extension

Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

Job Responsibilities

• Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
• Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
• Documents inquiries and responses and recommends procedural improvements to unit leadership

Job Title in Contract: Desktop Support IV

Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Additional details:
- The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during
onboarding.

Required Skills:

Knowledge of computer software, operating systems, hardware and networking is required

Experience with Microsoft Active Directory is required.

Hardware and software troubleshooting skills are required

Able to work in a team as well as independently

Experienced in providing professional and courteous customer service is required

Additional Skills

Excellent verbal and written communication skills is preferred

Three or more years relevant work experience with Windows 10/11 is preferred.

Experience with a ticketing system such as JIRA

Two or more years relevant work experience with OSX is preferred.

is preferred.