Sr Lead Program Management

Interview process: 2 internal + 1 client round

Key Skills to focus on:

Stakeholder Management

Strategic Planning

Risk & Dependency Management

Executive Communication

Governance & Delivery Oversight

The Sr. Lead, Program Management is a senior technical program management role responsible for leading large-scale, high-complexity enterprise technology programs and initiatives. This role operates with a high degree of autonomy and serves as a trusted advisor to senior and executive leadership, facilitating successful delivery of critical technology programs. The Sr. Lead drives cross-functional alignment, manages complex dependencies, and champions continuous improvement in program management practices across the organization.

The right individual brings deep technical program management expertise, exceptional leadership capabilities, and the ability to navigate ambiguity across a matrixed environment. This role will report directly to the Sr. Director, Program Management and is a key contributor to the success of enterprise-wide technology initiatives.

KEY RESPONSIBILITIES

Program Leadership & Delivery

Lead and manage large-scale, enterprise-level technical programs involving multiple cross-functional teams in an Agile delivery and matrixed environment.

Oversee all phases of the program lifecycle including initiation, planning, risk assessment, team formation, execution, and post-program evaluation.

Define and maintain program roadmaps, integrated master schedules, and delivery milestones, ensuring alignment to business outcomes.

Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs against technical constraints.

Ensure all teams follow organizational AI policies and standards. Monitor AI tool reliability across teams. Create backup plans for system failures. Maintain project delivery capabilities without AI while preserving human skills and judgment.

Lead AI adoption leveraging clear messaging, benefiting the teams and connecting human / AI value.

Stakeholder Engagement

Serve as a trusted advisor to senior and executive leadership, frequently consulted to lead high-impact initiatives.

Build and maintain strong relationships with program stakeholders across technology, product, business, and operations.

Communicate program status, risks, issues, and decisions clearly and effectively to audiences at all organizational levels.

Facilitate senior leadership forums, steering committees, and program governance sessions.

Risk, Issue & Dependency Management

Identify, analyze, and manage risks, issues, and dependencies critical to ensuring program success and realization of business outcomes.

Develop contingency plans, identify trigger events, and ensure timely escalation and resolution of program impediments.

Proactively manage changes to baselined scope, schedule, and cost, communicating impacts and facilitating timely decisions.

Financial Management

Manage program budgets and funding channels, including creation, tracking, and variance analysis against approved budgets.

Provide accurate forecasting, estimate-to-actual variance reporting, and financial status updates to leadership.

Vendor & Resource Management

Manage and coordinate multiple vendor engagements across a diverse program portfolio, including contract oversight and performance management.

Partner with resource and delivery system leaders to ensure appropriate staffing and capacity planning across programs.

Process Improvement & Governance

Champion organizational change by enhancing the efficiency and effectiveness of program management practices and frameworks.

Launch and guide process improvement initiatives, applying lessons learned and advanced program management methodologies to drive continuous improvement.

Provide input to refine established PM methodology and ensure alignment with delivery systems and enterprise standards.

Develop and deliver program management deliverables in compliance with approved methodology requirements.

Coaching & Mentorship

Mentor and coach program and project managers across the organization, sharing expertise and elevating overall PM capability.

Influence and guide individuals at all levels of the organization to adopt best practices in program delivery.