Sr. Operations Manager

Job ID: 3141222 | Services LLC Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. They manage and lead a team of Operations and Area Managers, coach and mentor the team to ensure performance objectives are met, build positive employee relations and develop leadership bench strength within the Fulfillment Center. Responsibilities Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan. Be responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations. Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Ops Managers accountable for their performance and that of their departments. Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into improvement plans for the functional area. Take proactive steps to ensure that best practices are shared across all departments, shifts and across the network. Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as provide needed support and resources for other staff initiatives. Additional Job Elements Lift and move totes up to 49 pounds each. Regular bending, lifting, stretching and reaching both below the waist and above the head. Walk in the FC and around area with great frequency; facilities are over a quarter mile in length. Constantly stand and/or walk an average of 5 miles daily. Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air‑conditioned. Ability to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation). Basic Qualifications Bachelor's degree or equivalent, or 2+ years of equivalent experience. 5+ years of direct management experience. Experience with performance metrics and process improvement and Lean techniques. Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations. Work flexible hours as business demands, including overnight, weekends and holidays. Preferred Qualifications Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field. Experience leading large contingent workforce programs. Experience working in fast paced environments, and managing workload even during times of stress or escalated activity. Experience working cross-functionally across several teams. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr