Sr Patient Accounts Rep-Customer Service - Patient Accounting - Full-Time Apply
The Sr. Patient Accounts Rep is responsible for a high volume of incoming phone calls, works closely with patients/guarantors/visitors, etc to resolve billing/reimbursement issues and establish payment arrangements in a professional, courteous and efficient manner. Sends patient letters, provides appropriate follow-up and resolves accounts according to established guidelines. Works with insurance, collection agencies, attorneys and payors as needed to resolve balances. Assists patients with questions regarding self pay balances and works with co-workers to assist with insurance balances as able.
Requirements:
- High school diploma or equivalent.
- Five years hospital or healthcare business office experience with insurance, pre-certification, billing and collections.
- Experience with Medicaid and Medicare programs in Louisiana.
- Epic experience preferred.
Responsibilities:
- Answers incoming phone calls in a prompt, concise, courteous, accurate and professional manner, assisting in maintaining phone coverage throughout the work day, whenever appropriate.
- Interviews patients and/or guarantor to arrange methods of payment or extension of credit. Secures information relative to patient's financial status; evaluates credit history and determines payment dates based on patient's ability to pay and hospital policies. Approves or disapproves extension of credit.
- Maintains a system for the collection of delinquent accounts.
- Monthly reviews with Accounts Receivable Manager on all accounts for transfer to outside agency. Maintains active role with outside agencies as they need further documentation and document account when communication occurs.
- Works daily accounts assigned by TRAC system and takes necessary steps to resolve account. Coordinates accounts assigned by TRAC with other accounts for same patient or guarantor to try and ensure all accounts are eligible for follow up on the same or similar time table.
- Explains details of accounts to patients, insurance companies and other governmental or third party plans in accurate, concise, and professional manner. Meets with patients as requested or necessary to ensure patient understands account issues and balances, and their options for payment of balances.
- Any other duties as assigned by Woman's Hospital.
Schedule:
Full-Time; Monday - Friday
7:30 AM 4:00 PM
Pay Range:
Hourly/Non-Exempt
$15.00 $21.00; based on work experience
A Work Experience with Purpose
Womans is one of the largest specialty hospitals for women and infants in the United States. We are recognized throughout the country for our innovative programs, and we pride ourselves in surpassing the expectations of those we serve. Providing exceptional patient care and creating exceptional patient experiences are at the center of what we do at Womans. Our team consistently exceeds state and national benchmarks for patient satisfaction.
Our employees, organizational culture, mission, vision, values, and benefits make Womans a best place to work. In fact, for the 16th year in a row, Womans has been recognized as a Best Place to Work by Modern Healthcare making us the only healthcare organization to earn the distinction every year since the programs inception. We are proud of the level of care our staff provides to our patients and each other.
If you have any questions or would like to connect with one of our recruiters directly, please e-mail hrjobs@womans.org.
We are an equal opportunity employer and value diversity and inclusion at Womans Hospital. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.
