Sr. Product Manager, AI/Platforms & Tool Operations, Cloud Sales Center

Job ID: 10430304 | Amazon Web Services, Inc. We are hiring a Senior Product Manager to own the product vision and roadmap for the CSC's sales technology ecosystem. You will define what our sellers and managers need to move faster, decide what we build versus buy versus deprecate, and measure whether every tool in our environment adds velocity or creates drag. You will own the end‑to‑end product lifecycle for our inspection mechanisms, ensuring leadership at every level can inspect their business through seamless Salesforce‑integrated experiences. You will spend time on the floor with sellers and leaders, sit in listening sessions, and deeply understand the customer problem before defining solutions. Key job responsibilities Define and own the product vision, strategy, and roadmap for the CSC's sales technology ecosystem, prioritizing investments based on seller impact and business outcomes. Translate seller and manager pain points into product requirements by mapping workflows end‑to‑end and identifying where tools create drag rather than lift. Maintain a current view of the AI/ML market landscape for sales operations, evaluating emerging tools and making recommendations based on fit to CSC seller needs. Spend time on the floor with sellers and leaders, attend listening sessions, shadow workflows, and deeply understand real day‑to‑day friction before defining solutions. Partner with segment leaders to understand role‑specific needs across CARs, CSRs, and managers, translating those needs into differentiated product experiences. Own the voice of the seller in all platform decisions, ensuring product choices reflect actual user needs rather than leadership assumptions. Define the information architecture that serves the full organization: senior leadership inspecting org health, managers inspecting pipeline and talent, and sellers inspecting their own productivity. Partner with sales operations and data teams to ensure products surface the right signals at the right altitude so leaders spend time acting on insights rather than hunting for data. Partner with GTM, marketing, and sales enablement to define the product experience that builds authentic AWS AI/ML product fluency through daily seller use. Design and run structured pilots for new tools, defining success criteria tied to seller productivity metrics including time on selling, pipeline velocity, conversion rates, and administrative time reduced. Deliver quarterly adoption and ROI reports with clear product decisions: continue, scale, or deprecate. Own the experimentation framework that ensures every new tool is evaluated against a consistent bar before scaling. Own a comprehensive inventory of every tool and AI application in the CSC environment, sanctioned and unsanctioned, with visibility into usage, cost, and impact. Drive portfolio rationalization decisions with data by identifying redundant and underutilized tools, recommending what to scale, sunset, or replace, and tracking outcomes. Partner with AWS IT, InfoSec, and procurement to ensure tool adoption meets security and compliance requirements while balancing seller and leader needs. Own the intake process for new tool requests, applying consistent evaluation criteria before tools enter the ecosystem. Basic Qualifications 5+ years of product or program management, product marketing, business development, or operations experience. Experience defining roadmap strategy and prioritizing deliverables for product teams. Experience working cross‑functionally across technical and non‑technical teams. Bachelor's degree or equivalent, or experience with sales CRM tools such as Salesforce or similar software. Experience communicating results to senior leadership, or experience building financial and operational reports/data sets that inform business decision‑making. Preferred Qualifications Experience defining product requirements for AI/ML tools in a sales environment, including evaluating LLM‑based applications and assessing vendor claims against actual user outcomes. Track record of reducing tool proliferation in a large sales organization through deliberate product portfolio decisions while maintaining or improving seller productivity. Experience with AWS AI/ML services (Amazon Bedrock, Amazon Q, SageMaker) or comparable cloud AI platforms. Experience driving product adoption or behavior change across a large (500+) user population. AWS Cloud Practitioner certification or equivalent cloud literacy. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription), life insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . #J-18808-Ljbffr