Sr. Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

Overview This role is with our AWS Global Field Operations – delivering a new way for Infrastructure to our customers. AWS Global Field Operations brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers. Programs & Scope You'll Own GFO New Customers/Partners Implementations — New scope for GFO including maintenance, spares storage, and new site onboarding New Services Expansion — Same scope (maintenance + parts storage) applied to new service lines entering GFO GFO Reporting — Internal initiative to build and own GFO's reporting and metrics framework Overall GFO Program Management Process — End-to-end ownership of the global program management process execution and continuous improvement, negotiating with director-level stakeholders across organizations Key Job Responsibilities Own the GFO program management process globally — Define, standardize, and continuously improve the end-to-end program management process across all GFO programs and regions. Drive process execution excellence and identify opportunities to improve how GFO delivers programs at scale Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments Drive new scope intake — Lead the operational onboarding of new customers, partners, and services into GFO, from scoping through steady-state Negotiate at the director level — Represent GFO in cross-organizational discussions with director level stakeholders, securing alignment, resources, and commitments Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope Drive cross-functional execution — Coordinate across GFO regional teams, supply chain, vendor operations, and partner organizations to deliver results Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments Basic Qualifications 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Bachelor's degree, or PMP certificate Preferred Qualifications 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Knowledge of general AI tools Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions Experience in complex problem solving, and working in a tight schedule environment Experience driving new business segment or services launches Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr