Role Sr. Scrum Master (P&C Insurance)

Location Erie, PA / Piscataway, NJ Onsite

Scrum master's to Support P&C work, Claims work, Customer service, Production support and underwriting work within in P&C insurance

• The ideal candidate will be a servant leader, fostering a culture of continuous improvement and ensuring effective adoption of Agile/Scrum principles within the context of P&C insurance processes and technology.
• Responsibilities
• Facilitate Agile Ceremonies: Organize and lead all Scrum events, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring they are productive and kept within timeboxes.
• Coaching and Mentoring
• Proactively identify, track, and remove impediments or blockers that hinder the team's progress, protecting the team from outside interference and distractions.
• Facilitate communication and collaboration between the technical teams and business stakeholders, ensuring transparency and alignment with the overall program goals.
• Assist the Product Owner with effective backlog management, helping ensure product backlog items are clear, concise, and ready for the next sprint.
• Track and communicate Agile metrics (e.g., velocity, burndown charts, KPIs) to monitor project health, identify areas for improvement, and provide regular updates to leadership.
• Advocate for quality practices, ensuring the team adheres to the "Definition of Done" and focuses on delivering high-value, quality software increments that meet performance expectations.

Experience

• Specific experience in the insurance industry, preferably within P&C (Property & Casualty) and with exposure to policy, billing, or claims systems
• Must be familiar with handling BOP, WC, Commercial Auto and other commercial products
• Must have experience with Claim processes within P&C insurance
• Strong knowledge and experience working with Agile reports/Metrics.
• Experience working with PO in backlog grooming/refinements.
• Experience in participating in Program increment
• Experience in Estimation and Story pointing.
• Experience in Team Planning- Capacity/velocity
• Experience working in a hybrid environment with both onshore and offshore team members.

Technical Knowledge:

• Strong understanding of Agile methodologies and frameworks (Scrum, SAFe).
• Proficiency with Agile project management tools (e.g., Jira, Azure DevOps, Confluence).
• General understanding of software development principles to effectively communicate with the development team and understand their challenges.

Preferred certifications

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFE

Any P&C insurance certification