SR Supervisor Liaison

Supervisor LiaisonAre you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. We are seeking a highly organized and relationship-focused Supervisor Liaison to serve as the bridge between operations leadership, drivers, customers, and support teams. This role is responsible for ensuring clear communication, resolving operational issues, supporting workforce engagement, and helping maintain smooth day-to-day operations.Key ResponsibilitiesServe as a primary point of contact between drivers, operations leadership, and customer representativesSupport daily communication regarding route changes, customer requirements, staffing needs, and operational updatesAssist with driver onboarding, training coordination, and employee engagement initiativesFollow up on attendance, scheduling concerns, and workforce-related issuesInvestigate and help resolve operational, service, and customer-related concernsMaintain accurate records, reports, and operational documentationSupport employee coaching, recognition, and performance discussions as directed by leadershipAssist with recruiting efforts, candidate interviews, and onboarding activities when neededEnsure timely communication of company policies, safety initiatives, and operational expectationsPartner with supervisors and managers to promote a positive work environment and strong team cultureCoordinate with HR, Safety, Maintenance, and Operations teams to address employee and operational concernsSupport continuous improvement initiatives focused on employee retention, communication, and operational efficiencyAssist leadership with special projects, reporting, and customer requests as neededQualificationsPrevious experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferredStrong communication and interpersonal skillsAbility to build relationships with employees, customers, and leadership teamsExcellent organizational and follow-up skillsAbility to handle multiple priorities in a fast-paced environmentStrong problem-solving and conflict-resolution abilitiesProficiency with Microsoft Office, including Excel, Outlook, and TeamsAbility to maintain confidentiality and handle sensitive information professionallyPrevious leadership or employee relations experience preferredBachelor's degree preferred but not required