Sr Tech Field Engineer

Job Title: Sr Tech Field Engineer
Location: South Bend, IN 46628
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Driving
Shift Timings: Mon Fri, 8:00 AM to 5:00 PM

Job Profile Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.
• 1+ Years of hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic / non-complex problems as directed.