JO Details

Job Title: Sr. Techno-Functional Manager - Communications and Digital Platforms

Submittal Requirements

3-5 Must Haves (need to be highlighted in sizzle & present on resume)

• 7-12 Years of proven experience in enterprise IT or digital platforms
• Strong experience with AEM/Adobe, SharePoint, Enterprise email/ Distribution Systems, Townhall/ Broadcast platforms
• Experience managing Vendors
• Ownership of enterprise communication platforms

Job Description

A senior techno-functional owner & manager who bridges Communications and IT, owns digital platforms end-to-end, reduces friction, and accelerates delivery.

Senior Techno-Functional Manager (Comms & Digital Platforms)

Why this role fits

This will role is a Technical manager who:

• Own end-to-end delivery across Townhalls, Distribution, AEM, SharePoint, Workvivo, and AI tools
• Translate business needs from Comms into clear technical execution
• Test scenarios hands-on and fix issues with Infra and vendors
• Reduce dependency on Comms for technical troubleshooting
• Run in an agile, low-ceremony way
• Bridge business needs and technical execution to drive AI adoption within communication platforms. Identify high-value use cases, align governance and security, and oversee delivery from discovery through deployment.

Core responsibilities (summarized)

• Act as the single techno-functional owner for Comms platforms
• Lead testing for townhalls, email distribution, and edge cases working closely with Infra team.
• Own distribution list reliability and email failure resolution
• Create and validate BU playbooks from a system perspective
• Manage vendor onboarding and technical setup (AEM, search, AI) , specifically help with PRISM process review and approval for those applications that Comms team identify.
• Drive AEM and Adobe platform enablement topics with Comms leadership
• Evaluate and shape future SharePoint strategy for Communications team
• Own Workvivo technical health and upstream integrations
• Serve as system admin for routine issues to shield Comms
• Handle new app intake: requirements + technical feasibility + PRISM approval

Ideal background

7 12+ years of enterprise IT or digital platform experience

Proven ownership of enterprise communication platforms

Strong experience with:

• AEM / Adobe
• SharePoint
• Enterprise email/distribution systems
• Townhall / broadcast platforms

Experience navigating Infrastructure and Security teams

Vendor management experience

Hands-on troubleshooting capability (not just documentation)

Ability to operate in agile, low-ceremony environments